Healthcare Front Office Coordinator - San Mateo - CA

Patient Care Coordinator/Front Office Coordinator

Since 2018, Eartone Hearing Aid Center has had the pleasure of helping thousands of local people to achieve better hearing through a methodical process of industry best practices combined with a big heart and soul. By combining great technology with an even greater level of care and expertise, our promise is that we will support you every step of the way to help you achieve better hearing and allow you to continue to bring your best self to the world. We are seeking a patient care coordinator/front office coordinator to join our team in San Mateo, CA!

Schedule/location: Hours are Monday Thursday 9:30AM 5PM, Friday 9:30-4PM.

Essential Duties and Responsibilities:

• Handle patient calls and effectively manage schedule
• Contact patients to confirm appointments.
• Track and report daily scheduling metrics.
• Effectively handle telephone inquiries.
• Greet patients immediately upon their arrival and provide excellent customer service. Help with patient testing as needed.
• Maintain patient records in billing/scheduling system and in hard copy.
• Type correspondence for professionals.
• Provide back-up billing support.
• Will be taught how to clean and do minor repair of hearing aids
• Housekeeping of the office such as vacuuming, trash, inventory, etc.

Position Qualifications:

• High School Diploma required, associate's degree preferred
• 2 years front office experience
• Must be computer literate in all Microsoft Office programs.
• Must be able to work well independently and be detailed-oriented and organized.

The ideal candidate will also possess:

• Excellent people and customer service skills
• Ability to handle heavy phone work and provide top-notch service.
• Strong organizational skills.
• Excellent communication skills.
• Prior medical/healthcare office experience a plus!
• Independent worker, thinks on their feet

We offer:

• Guaranteed hours/schedule.
• Paid holidays; paid time off.
• Competitive hourly rate (based upon experience).
• 401K plan after a year

Join a family-team oriented private hearing healthcare practice and make a difference in people's lives.