Area Supervisor

Job Overview The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors open and close the Store, supervise Associates, maintain a friendly, easy‑to‑shop environment, and ensure proper merchandise presentation and cleanliness. Essential Functions Maintaining Safe & Secure Environments Understands that safety is the number one priority and practices safe behaviors. Maintains awareness on the sales floor and reports unsafe conditions. Manages building security including entrance/exit control, EAS devices, Cash Office security, armored carrier pick‑ups and register area. Removes clutter and ensures clear egress to emergency exits. Ensures customer safety including accident prevention and emergency procedures. Tests fire alarm systems as scheduled and responds to after‑hours alarms when requested. Customer Service Treats all Customers, Associates, and leaders with respect. Demonstrates courtesy, friendliness, and professionalism. Recognizes Associates using company recognition programs. Personal and Store Brand Represents and supports the Company brand. Maintains a professional appearance in accordance with the Company Dress Code and ensures Associates do the same. Keeps all store areas clean, well‑maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising Ensures recovery, sizing and markdowns are completed to Company standards. Receives merchandise trucks when needed and processes all merchandise with a sense of urgency. Handles all non‑merchandise inbound deliveries. Maintains cleanliness and organization of all stockrooms. Helps deliver and place merchandise on the sales floor. Ensures back‑stock is secured and processed to policy. Manages department merchandising and loss reduction. Ensures compliance with monthly presentation guidelines. Manages floor moves and promotional signing, and re‑wraps as needed. Loss Prevention Supports Loss Prevention Awareness Program and maintains a customer service presence on the floor. Safeguards confidential information, cash and credit card information and merchandise. Maintains the Public View Monitor system. Conducts “Code 50’’ package inspections. Executes best practices to maximize productivity. Front End Supervision and Operations Executes best practices to maximize productivity and ensures Associates meet Company standards at the front end. Maintains pace, energy and presence, managing the line to expedite customer wait time. Trains and coaches Associates on cash registers, shortage control policies and other front‑end procedures. Controls Retail Associates’ break schedule for backups, lunches and breaks. Ensures all equipment and supplies are working properly. Ensures go‑backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the “Scan and Bag” best practice. Ensures salability of merchandise on the front end and specialty racks. Fitting Rooms Maintains and cleans fitting rooms. Audits fitting room garment tags and ensures compliance. Ensures go‑back compliance for all returned merchandise. Administrative Duties as Assigned by Store Manager Conducts cash pulls and bank deposits. Controls front end when needed, adhering to refund, purchase and cash‑security policies. Handles payroll administration including daily punch edits, scheduling compliance and payroll transmission. Performs other duties as assigned by the Store Manager. Competencies Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leads by Example Communicates Effectively Ensures Accountability & Execution Qualifications and Special Skills Required Excellent verbal communication skills. Fluency in English. Prior customer service and supervisory experience preferred. Familiarity with point‑of‑sale equipment and applications. Ability to perform basic mathematical calculations common in retail. Ability to work evenings and weekends. Physical Requirements / ADA Use all store equipment, including PDTs, registers, and PC. Spend up to 100% of working time standing, walking, and moving around the store. Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Occasionally push, pull, and lift more than 25 lbs. Use janitorial equipment, rolling racks, ladders, and other supplies. Stockroom shifts may require lifting more than 20 lbs. Supervisory Responsibilities Retail Associates, Stockroom Leads (where applicable). Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Equal Employment Opportunity Statement Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. Compensation and Benefits Base pay range for this role is $18.50–$19.00 per hour, depending on factors such as experience, skills, qualifications, education, certifications, seniority and location. The range listed is one component of total compensation. Other rewards vary by position and location. Benefits offered include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount; Identity Protection; Associate Purchase Program; Benefit Hub Discount Mall; Employee Assistance Program; Commuter Benefits; 401(k) (service requirements); Employee Stock Purchase Program; Ross Cares Fund; College Discounts; Sick Pay (where legally required); and Referral Bonuses. Full‑time associates, including Area Supervisor, are eligible for extended benefits (Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long‑Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at 10 days/year after eligibility, 9 Personal and Company Holidays). A/B/S and SM associates are also eligible to receive a bonus based on performance. #J-18808-Ljbffr Ross Stores