Delivery Director

Delivery Director

Are you in Latin America or Mexico? Join us as we actively recruit in these locations, offering a comfortable remote environment. Submit your CV in English, and we'll get back to you!

We invite a strategic, results-driven, and people-focused Delivery Director with deep expertise in delivery and project management to join our team. You'll lead Dev.Pro's delivery operations, ensure exceptional service, and support business growth across several major client accounts in industries such as FinTech, Retail, and Hospitality. You'll also shape and optimize delivery processes to drive efficiency and quality, while fostering a strong culture and high engagement within your teams.

What's in it for you:

• Drive delivery excellence for Dev.Pro's major accounts, leading distributed teams to deliver high-quality solutions
• Work closely with clients in FinTech, Retail, and Hospitality, gaining expertise in complex, innovative projects and industry best practices
• Develop and enhance your leadership, delivery management, client engagement, operational strategy, and technical skills

Key responsibilities and your contribution:

In this role, you'll drive operational excellence across delivery teams while ensuring client satisfaction and supporting account growth.

• Lead delivery for major client accounts, ensuring high-quality, timely solutions
• Align with clients on project and program outcomes, monitor satisfaction, and manage escalations
• Propose innovative improvements to processes, tools, technology, and suggest new business/project ideas to clients
• Maintain relationships with senior client stakeholders and identify opportunities within existing accounts
• Participate in revenue and margin planning; organize workload planning and optimal resource utilization
• Align delivery costs with revenue plans to achieve margin targets
• Collaborate with CTO and Marketing to develop and promote new technical capabilities and service offerings
• Support Sales with presentations, proposals, pricing, and contract negotiations
• Launch new accounts, coordinating staffing and aligning processes with client expectations
• Represent the company at client meetings, networking, and industry events
• Ensure managers address people issues, provide feedback, monitor performance, and develop careers
• Coordinate with HR and Training on people policies, compensation, bonuses, and training

Is that you?

• 10+ years of project and program management in software product or IT (application management)
• Experience managing 100-150+ people and $10–15M annual budgets across teams and projects
• Leadership, change advocacy, and effective communication, including executive interaction skills
• Experience hiring, developing, and retaining technical and managerial talent
• Strategic thinking, decision-making, and accountability
• 7+ years managing outsourced engineering or IT service delivery to external clients
• Advanced knowledge of SDLC and project management
• Operational management of delivery services to achieve CSAT and profitability targets
• Knowledge of delivery metrics (profitability, utilization, customer satisfaction, quality)
• Process design and optimization with experience building systems from scratch
• Pre-sales participation and strategic stakeholder engagement
• Experience supporting upselling to new and existing accounts through proactive proposals
• Financial management and strategic planning skills
• Creativity, initiative, and problem-solving with a structured approach to operations and delivery

Desirable:

• Experience in Retail, Hospitality, or FinTech
• Certifications such as PMP, SAFe, or ITIL
• Working knowledge of cloud computing, data management, and full-stack engineering
• Software engineering background with practical development experience
• Experience in software product companies (ISVs), managing large enterprise accounts and distributed, multinational teams
• Talent development experience, including mentoring managers and building mature teams

What's working at Dev.Pro like?

Dev.Pro is a global company that's been building great software since 2011. Our team values fairness, high standards, openness, and inclusivity for everyone — no matter your background. We are 99.9% remote — you can work from anywhere in the world. Get 30 paid days off per year to use however you like — vacations, holidays, or personal time. 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child. Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months. We pay in U.S. dollars and cover all approved overtime. Join English lessons and Dev.Pro University programs, and take part in fun online activities and team-building events.

Our next steps:

Submit a CV in English — Intro call with a Recruiter — Interview — Offer