ACA Health Insurance Sales Supervisor

ACA Health Insurance Sales Supervisor

Miami, FL Full-time

Base Salary: $65,000 $80,000 Performance Bonus: $10,000 $25,000 annually OTE: $75,000 $105,000

Position Overview

UniVista Insurance is seeking an experienced ACA Health Insurance Sales Supervisor in Miami, Florida. This role will start by leading a small, initial team of 4 licensed ACA Health Insurance Sales Agents and will play a critical role in ramping the operation, establishing best practices, and creating a scalable foundation for future growth.

This is a hands-on, player-coach leadership role responsible not only for sales performance, but also for helping design and stabilize early processes related to compliance, quality, training, workflows, and agent ramp-up. The ideal candidate is an operationally strong ACA leader who thrives in build-mode environments.

Key Responsibilities

Launch & Ramp-Up Leadership (Primary Focus)

• Support leadership in standing up the ACA telesales operation, including early workflows, daily routines, and performance expectations.
• Help define and reinforce call flow, scripting adherence, documentation standards, and compliance habits from day one.
• Identify gaps in training, tools, or processes and provide recommendations to improve early-stage execution.
• Act as a stabilizing leader during the initial ramp-up period, especially leading into Open Enrollment Period (OEP).

Player-Coach Sales Supervision

• Supervise and coach a launch team of 4 ACA Health Insurance Sales Agents, with responsibility to scale as the team grows.
• Serve as a player-coach, including handling live inbound/outbound calls as needed during ramp-up, peak periods, or coverage gaps.
• Set and track daily, weekly, and monthly sales goals aligned to company objectives.
• Monitor real-time call activity, conversion rates, productivity, and attendance.

Compliance & Quality Oversight

• Ensure strict adherence to CMS, ACA, state, and carrier sales and marketing regulations.
• Conduct live and recorded call reviews to reinforce disclosures, compliance, and quality standards.
• Partner with Compliance and QA teams on feedback loops, corrective actions, and audit readiness.
• Address compliance issues immediately to prevent risk during early operations.

Coaching, Development & Accountability

• Deliver daily hands-on coaching, side-by-side feedback, and structured 1:1s.
• Assist agents with needs assessments, objection handling, and compliant cross-selling of ancillary products.
• Manage early-stage performance issues directly through coaching plans and corrective action when required.
• Establish a strong culture of accountability, professionalism, and ethical selling.

Hiring, Onboarding & Scalability

• Support interviewing, onboarding, and licensing verification for new ACA agents.
• Help ensure new hires are system-ready, compliant, and production-capable.
• Assist in building repeatable onboarding and ramp processes as the team expands.
• Provide input on staffing needs for OEP and Special Enrollment Periods (SEPs).

Operations & Cross-Functional Collaboration

• Ensure accurate CRM usage and documentation across all agent activity.
• Work closely with Operations, Training, QA, Compliance, and IT teams to resolve issues quickly.
• Surface operational risks, process bottlenecks, or system challenges with proposed solutions.

Qualifications & Requirements

• Active Florida 2-15 or 2-40 Health Insurance License (required).
• 3+ years of ACA Health Insurance telesales experience.
• 12+ years in a team lead, supervisor, or player-coach role.
• Strong working knowledge of ACA plans, subsidies, OEP/SEP rules, and CMS compliance.
• Proven ability to balance sales performance with compliance and quality.
• Comfortable operating in build-out or early-stage environments.

Preferred Qualifications

• Prior experience helping launch or ramp a new ACA telesales team.
• Experience leading teams during Open Enrollment Period (OEP).
• Bilingual (English & Spanish) strongly preferred.
• Experience working closely with QA and Compliance teams.

Work Environment

• ACA telesales environment.
• Structured schedules with extended hours during OEP.
• Highly performance-driven and compliance-focused culture.
• Miami-based office.

Growth Path

This is a planned growth role. As the team scales, this position is expected to evolve into:

• ACA Sales Manager (810+ agents)
• Senior ACA Sales Manager (multiple teams)
• Director of ACA Sales / Call Center Operations

Compensation, title, and scope will adjust accordingly as headcount and responsibility increase.

About Us

We are a fast-growing, bilingual insurance agency serving clients across Florida and Texas! Our team helps families and businesses protect what matters most through auto, home, life, and commercial insurance solutions built around each client's needs.

We are not your average insurance agency. We invest in our people, recognize performance, and create real paths for growth. If you are bilingual, driven, and want a career that rewards your work, you have found the right team.

Why Join Us

PROTECT We ensure the safety of our communities with robust, comprehensive insurance options. HELP Our agents provide swift, personalized support to guide every client through their options. PROMOTE We invest in our workforce with career paths and training for aspiring agents. BUILD Every client relationship is built on trust and transparency, tailored to individual needs. EDUCATE & GUIDE We empower clients to make informed insurance decisions with clarity. PROVIDE Affordable, innovative insurance solutions made accessible through tools like our app.

Ready to Make Your Move?

We are building a team of motivated bilingual professionals who want their effort to show in their paycheck.

Apply today. Interviews scheduled promptly. Bring your license, your drive, and your ambition.

Note: The above statements describe the general nature of the job and are not an exhaustive list of duties. UniVista Insurance is an equal opportunity employer. Employment is subject to qualifications, references, and background check.

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