Customer Service Specialist

The Customer Service Specialist will serve as a global customer base in conjunction with the Program Management team and will be the primary interface to designated customers and all internal stakeholders to provide the best customer experience possible.

Location(s): Tallman, NY, Ashburn, VA, or Tewksbury, MA

Hourly Rate: $26.00 - $34.00

Please note that the salary range information provided is a general guideline only, reflecting a position based in New York, Virginia and Massachusetts. Criteria such as the candidate’s qualifications and relevant experience, the scope of the specific position, as well as market and business considerations will be evaluated when extending an offer.

Your Challenge:

• Precise and prompt entry of complex customer purchase orders, including production orders and repair orders

• Tracking and expediting internal contract reviews, planning reviews, and order acknowledgement/acceptance

• Customer portal management (Exostar, Arriba, etc.)

• In a timely manner, obtain end user statements, purchase order amendments, and deliver accurate order status from PO receipt to product shipment

• First line of support in interfacing with the customer for day-to-day issues, primary liaison between the customer and other internal departments

• Work with planning and finance teams to ensure product is ready and available at the expected lead times

• Day to day administration of the Order Management Desk inbox and purchase order log in MS SharePoint

• Work closely with Program Management to ensure customer satisfaction and drive activities that support the customer

• Participate in customer conference calls and meetings, standing in for Program Mangers as required

• Responsible for communicating any changes to contractual delivery dates and working with the customer to provide schedule relief, as required

• Attend internal meetings to mitigate possible risks to on-time delivery performance

• Escalation of issues to management

What You Bring:

• Excellent organizational and interpersonal skills

• Superior order entry accuracy with the ability to read and enter complex purchase orders

• Customer-first mindset and delivering a world-class customer experience

• Superior communication, decision making and teaming skills, willing to go above and beyond for both internal and external customers

• Be adaptable and comfortable in a fast-paced, dynamic work environment

• Highly motivated, ability to coordinate tasks across multiple groups/sites

• Ability to collaborate closely with a dynamic team to solve problems and improve processes

• Strong computer skills including MS-Office, MRP and CRM systems (SAP or MS Dynamics knowledge a benefit)

• Understanding of International Traffic in Arms Regulations (ITAR) processes and associated export policies and restrictions

• Bachelor’s Degree or equivalent

• Experience in Order Management or related experience in customer

Representative Qualifications:

• Strong communication skills (both verbal and written), with the ability to effectively engage with customers and internal teams.

• Attention to detail and organizational skills.

• Ability to work collaboratively with cross-functional teams, including technical and sales departments.

#LI-TS1

No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team (View email address on click.appcast.io) and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.

Compliance Statement

This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.

Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition. (View email address on click.appcast.io)

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If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition (View email address on click.appcast.io) and we will make all reasonable efforts to accommodate your request.

Join the WRIGHT Team!

Over 95 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments – Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright.

Our Values

What makes a world-class organization? It all begins with core values that provide a strong foundation for success. Simple in theory, the values of Curtiss-Wright are reflected in every aspect of our operations. To our employees, these are more than words on a wall – we all take these values to heart in our relationships with our customers and each other.

Leadership

We lead based on vision and strategic direction, empowering employees to reach goals through thoughtful and decisive action.

Customer Focus

We are committed to achieving total quality by meeting our customers’ expectations and delivering products and services in a timely fashion.

Teamwork & Trust

Working in a spirit of trust and collaboration, we actively encourage employees to contribute their ideas and innovations to keep our company moving forward.

Respect for People

We believe that people are our most valuable asset and will always do the right thing in our dealings and interactions with all employees.

Integrity

We will act with the highest integrity in all of our business relationships and strategic partnerships.

What We Offer Our Employees:

Opportunity: As part of the Curtiss-Wright team, you have the opportunity each day to transform the way customers do business, as well as transform your career. Our entrepreneurial environment provides you with excellent experiences that enable you to develop your skills through stretch assignments and the opportunity to work with the best talent in the industry. You will have the opportunity to contribute from day one!

Challenging Work: The work we do here is not only challenging, but it is meaningful to our customers, our employees and the communities in which they live and work. You are given the chance to work on some of the most advanced technology projects in the world. Now that something to be proud of!

Collaborative Environment: The teamwork among our exceptionally talented people enables us to deliver some of the most advanced solutions to our customers.