L2/L3 Administrator

L2/L3 Endpoint Support Engineer – Windows / ChromeOS / IGEL Thin Client (Multiple Openings)

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Location: Jersey City, NJ — On-site

Type: Contract, 1 year (to start)

About the Role

We're hiring for three Endpoint Support Engineer openings supporting a large, highly secure, 24x7 production environment at a major financial institution. Each role focuses on a different endpoint platform — Windows, ChromeOS, or IGEL thin client — but all three share a common mission: keeping a critical virtual desktop and endpoint delivery platform reliable, secure, and audit-ready.

Candidates should apply to whichever platform matches their strongest hands-on experience. Indicate your platform specialty when applying.

Open Positions

1. Windows Endpoint Support Engineer
2. Manage Windows 10/11 endpoint imaging, builds, and deployment (SCCM, Intune, PXE boot)
3. Support virtual desktop/published application delivery via Citrix, VMware Horizon, or RDS
4. Lead or support Windows migration projects and image rollouts
5. Troubleshoot endpoint, authentication, and VDI session issues

1. ChromeOS Endpoint Support Engineer
2. Support Chrome OS endpoint reliability and compliance across an enterprise Chromebook fleet
3. Manage device policy through Google Admin Console
4. Administer Chromebooks via Workspace ONE or similar MDM platforms
5. Troubleshoot VPN, Wi-Fi, and certificate-based authentication for ChromeOS devices
6. Keep the fleet secure, connected, and audit-ready

1. IGEL Thin Client Support Engineer
2. Support IGEL OS thin client devices delivering virtual desktops and published applications via Citrix, VMware Horizon, or RDS
3. Manage thin client images, firmware, and profiles via IGEL UMS
4. Troubleshoot VDI session, authentication, and performance issues
5. Coordinate firmware and image rollouts and environment stabilization efforts

Required Qualifications

• 5+ years of experience supporting enterprise endpoint or VDI environments
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• Hands-on experience with one or more of the following: Windows endpoint imaging/deployment (SCCM/Intune), ChromeOS/Chrome Enterprise device management (Google Admin Console), or IGEL OS/eLux thin client platforms (IGEL UMS/eLux Scout)
• Working knowledge of VDI delivery platforms: Citrix, VMware Horizon, or RDS
• Strong troubleshooting skills across endpoint, session, authentication, and performance issues
• Ability to work within a 24x7 on-call rotation supporting critical production systems
• Strong security awareness and operational discipline in regulated, large-scale environments
• Experience working in fast-paced, large-scale enterprise environments