CC - General Manager

General Manager Job DescriptionMcDonald's and its independent franchisees are committed to providing training, education, and career growth opportunities to support employees at every stage of their journey. This position provides a general overview of the Acosta General Manager role. Duties may vary based on business needs.At McDonald's, the General Manager is responsible for the overall leadership, performance, and success of the restaurant. This role ensures efficient daily operations, delivers exceptional customer experiences, and drives the achievement of financial and operational goals. The General Manager is accountable for maintaining a profitable operation while consistently upholding McDonald's standards of Quality, Service, and Cleanliness (QSC). In addition, they are responsible for adhering to and enforcing all Acosta policies and procedures. The General Manager develops, coaches, and leads a high-performing team committed to operational excellence and company values.Key ResponsibilitiesOperations & Brand StandardsEnsure full compliance with all McDonald's policies, procedures, and brand standardsMaintain a clean, safe, and well-organized restaurant at all timesDeliver excellence in Quality, Service, and Cleanliness (QSC)Ensure all equipment and facilities are properly maintainedOversee daily restaurant operations to ensure efficiency and consistencyCustomer Service & HospitalityDelivers, models, and enforces outstanding customer service in accordance with McDonald's standards and proceduresWork with demanding customersResolve customer concerns promptly using established service recovery methodsEnsure a positive experience for every customer visitMonitor customer feedback and implement improvementsTeamwork & Work EnvironmentMust lead, coach, and work collaboratively with crew and other managers to meet daily operational goalsModel and maintain respectful, friendly, and professional communication with all team membersFoster and sustain a positive, high-performing, team-oriented work environmentFollow all directions from the supervisor promptly and effectivelyAbility to prioritize and multitaskMaintain and enforce a safe, respectful, and violence-free workplace by adhering to all company policies regarding workplace conductDependability, Attendance, and Work RequirementsArrive to work on time and ready to work as scheduledMaintain and enforce consistent attendance and reliabilityFollow and enforce proper call-in proceduresMaintain open availability, including mornings, evenings, weekends, and holidays, based on business needsMust work a minimum of 5 days per week, working 45 to 55 hours per week.Be accessible outside of scheduled shifts to provide guidance, answer questions, and respond to urgent operational issues, including reporting to the restaurant when necessaryAppearance & Professional StandardsEnsure and enforce that all grooming, appearance, and personal hygiene standards are consistently met and upheld at all timesModel and maintain a neat, clean, and professional appearance in accordance with company standardsJob Performance & OperationsEnsures all McDonald's food products are prepared and served in full compliance with company standards for quality, consistency, and food safetyLeads, models, and enforces operational excellence across all areasDrives a high-performance culture by demonstrating urgency, strong leadership presence, and a commitment to efficiency during all shiftsOversees and ensures strict adherence to company policies, including cash management, loss prevention, and safety protocolsMaintains accountability for a clean, organized, and safe restaurant environmentQuality, Safety & ProfitabilityEnsures full compliance with food safety, quality, operational, safety, security, and cash-handling standardsHolds team accountable for consistent product quality, preparation, and adherence to standardsMaintains a clean, safe, and hazard-free environment for employees and customersEnsures adherence to all company policies, procedures, and legal requirements; promptly addresses and reports incidentsDrives operational efficiency through effective inventory management, waste reduction, and product rotationOptimizes labor by monitoring staffing levels and adjusting to business demandsDrives sales growth and maximizes profitability through strong operational executionManages labor, food cost, and controllable expenses to achieve financial targetsManage scheduling to meet business needs while controlling labor costsMonitors financial performance and implements corrective actions to improve resultsTraining & DevelopmentEnsures completion of all required training programs and application of learned skills on the jobDrives restaurant performance by supporting customer satisfaction and achievement of key metricsDevelops crew and future leaders through structured training, coaching, and promotion pathwaysMonitors training progress, follows up on completion, and provides ongoing feedback and development opportunitiesFosters a culture of continuous improvement by seeking feedback and identifying growth opportunitiesQualifications and Physical RequirementsMust be 18 years of age or olderDemonstrates strong leadership, communication, and organizational skillsProven ability to manage multiple priorities in a fast-paced, team-oriented environmentResults-driven with a track record of achieving operational and financial goalsPrevious General Manager restaurant experience requiredCommitted to following and enforcing established systems, policies, and proceduresMaintains a positive, growth-oriented mindset with a focus on continuous improvementAbility to stand for extended periods and perform physical tasks, including walking, bending, and lifting up to 20 poundsReasonable accommodations may be made to enable individuals with disabilities to perform essential job functionsLeadership & People DevelopmentLeads by example with professionalism and integrity to ensure smooth daily operationsProvides coaching, direction, and real-time performance feedback to drive team effectivenessHolds team members accountable to company standards, policies, and performance expectationsOversees daily operations to ensure quality, service, cleanliness, speed of service, and order accuracy standards are consistently metRecruits, hires, and develops a high-performing team while fostering a positive, respectful, and engaging work environmentMaintains appropriate staffing levels and drives retention efforts to minimize turnoverCoaches, managers, and crew to achieve performance goals and support ongoing development plans