IT Help Desk Technician | Desktop Support | Microsoft 365

Job Description

Job Description

IT Help Desk Technician | Desktop Support | Information Technology | Healthcare IT

Location: Philadelphia, PA
Department: Information Technology & Telecommunications
Job Type: Full Time | Exempt
Schedule: Monday through Friday | Day Shift (Occasional evenings, weekends, and holidays as needed)
Work Setting: Fully Onsite

About Us

The Behavioral Wellness Center at Girard is one of Philadelphia's leading providers of behavioral health, psychiatric, and addiction recovery services. Our Information Technology team plays a vital role in supporting the technology infrastructure that keeps our clinical and business operations running efficiently.

We are seeking a motivated IT Help Desk Technician to provide first-level technical support for employees across the organization. This position offers the opportunity to work in a fast-paced healthcare environment while supporting the systems that help deliver quality patient care.

Overview

As an IT Help Desk Technician , you will serve as the primary point of contact for employees experiencing hardware, software, Microsoft 365, networking, and technology-related issues. You will troubleshoot technical problems, install and maintain equipment, manage user accounts, document support requests, and ensure timely resolution of IT incidents.

This position is ideal for candidates with experience in Help Desk Support, Desktop Support, Technical Support, Information Technology, Microsoft 365 Administration, Active Directory, Windows Support, Network Troubleshooting, and Healthcare IT .

Whether you're an experienced Help Desk Technician or an IT professional looking to grow your career in healthcare technology, we encourage you to apply.

Important: All new hires must be able to attend a mandatory five-day orientation Monday through Friday from 8:30 AM to 5:00 PM before beginning their regular work schedule.

ResponsibilitiesTechnical Support

• Serve as the first point of contact for technical support requests via phone, email, and ticketing system
• Troubleshoot and resolve desktop, laptop, printer, mobile device, software, and network issues
• Install, configure, upgrade, and maintain computer hardware and peripheral equipment
• Support Microsoft Windows operating systems and Microsoft 365 applications
• Create, modify, and manage Active Directory user accounts, passwords, and permissions
• Configure user workstations and deploy new equipment
• Escalate complex technical issues to senior IT staff when appropriate

Systems & Documentation

• Document incidents, troubleshooting steps, and resolutions within the IT ticketing system
• Maintain accurate asset and inventory records
• Ensure compliance with cybersecurity standards and organizational IT policies
• Assist with software deployments, updates, and system maintenance

Customer Service

• Deliver exceptional customer service while supporting clinical and administrative staff
• Communicate technical information clearly to users with varying levels of technical knowledge
• Prioritize multiple support requests in a fast-paced environment
• Perform additional duties as assigned

QualificationsEducation

• Associate's degree in Information Technology, Computer Science, Cybersecurity, or a related field preferred
• Equivalent work experience will be considered

Experience

• Experience in IT Help Desk, Desktop Support, Technical Support, or Information Technology required
• Experience using IT ticketing systems such as Freshservice, ServiceNow, Jira Service Management, Zendesk, or similar platforms preferred
• Experience supporting healthcare organizations or other regulated environments preferred

Technical Skills

• Strong knowledge of Microsoft Windows operating systems
• Experience supporting Microsoft 365, Outlook, Teams, OneDrive, and Office applications
• Working knowledge of Active Directory user and group management
• Basic networking knowledge including TCP/IP, DNS, DHCP, VPN, and wireless networking
• Experience installing, configuring, and troubleshooting desktops, laptops, printers, and mobile devices
• Strong troubleshooting and analytical problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively within a team

Work Environment

• Primarily office and healthcare environment
• Frequent walking, standing, lifting, bending, and transporting computer equipment
• Ability to respond quickly to technical issues throughout the facility
• Occasional evening, weekend, and holiday work may be required based on operational needs
• Must comply with organizational policies regarding safety, infection prevention, confidentiality, and cybersecurity

Why Join Us

• Monday through Friday schedule with work-life balance
• Opportunity to support a mission-driven healthcare organization
• Collaborative and supportive Information Technology team
• Professional growth and development opportunities
• Exposure to enterprise technology, Microsoft 365, Active Directory, networking, and healthcare systems
• Comprehensive benefits package for eligible employees

Pre-Employment and Workplace Policy

Employment is contingent upon the successful completion of all pre-employment requirements, including a background check, verification of employment, physical examination, and drug screening. The Behavioral Wellness Center at Girard is a Drug Free Workplace, and all employees are expected to comply with organizational policies and standards of conduct.

Equal Opportunity Employer

The Behavioral Wellness Center at Girard is an Equal Opportunity Employer (EOE M/F/D/V). We value diversity and are committed to creating an inclusive workplace where all qualified applicants are encouraged to apply.