Customer Service Representative - State Farm Agent Team Member

Ryan Bush - State Farm Agent

Job Description

Role Description
This is a full-time, on-site role based in Canandaigua, NY, for a Customer Service Representative. The Customer Service Representative will handle day-to-day client interactions, ensuring a positive customer experience. Responsibilities include assisting clients with inquiries, resolving issues, providing product and service information, coordinating with other agency team members, and maintaining high levels of customer satisfaction. The role requires effective communication, attention to detail, and a customer-first mindset.

Qualifications

Customer Service, Customer Satisfaction, and Customer Support skills
Strong understanding of Customer Experience and the ability to enhance client interactions
Proficiency in Phone Etiquette for professional and effective communication
Exceptional at problem-solving, detail-oriented, able to multitask, organization skills, and time-management skills.
Ability to work in a fast-paced environment and adapt to client needs
High school diploma or equivalent; additional education or certifications in relevant fields are a plus
Proficiency with basic computer applications and customer service software

Benefits

Competitive salary
401(k) Matching
Monthly Commission
Bonus based on performance
Health, Dental, and Vision insurance
Opportunity for advancement
Paid time off
Training & development
Team outings

Apply

Vacancy posted 12 days ago

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