Phlebotomy Supervisor

Job Description Phlebotomy Supervisor – Manchester, CT. Monday to Friday, 8:00 AM to 5:00 PM with rotational weekends. Pay Range: $58,656 – $103,600 per year. Salary determined by skills, training, experience, education, certifications, market and organizational factors. Eligible for annual performance bonus. Benefits Information Day 1 medical, supplemental health, dental & vision for full‑time employees working 30+ hours Best‑in‑class well‑being programs Annual, no‑cost health assessment program Blueprint for Wellness® healthyMINDS mental health program Vacation and Health/Flex Time 6 holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy‑up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Oversee functions of Patient Services that may include Mobile Phlebotomy, In‑Office Phlebotomy and Patient Service Centers. Responsible for all activities of the function including training of personnel, daily operations and staffing of PSCs, and ensuring a safe professional environment in all supervised facilities. Responsibilities Responsible for daily operations of all assigned facilities, PSCs, mobile and in‑office phlebotomy. Implement SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines. Ensure all Federal, State & local licensure requirements are met and coordinate with QA and Medical Director offices. Ensure all laboratory testing QA/QC documentation is complete and reviewed as required. Oversee safety, maintenance and cleanliness of facilities (including upgrades and repairs). Perform site visits at all assigned PSCs, IOPs and mobile phlebotomy sites, document findings, and conduct QA audits. Relocate / open / close PSCs, IOPs and RRLs. Oversee inventory process for supervised facilities. Participate in interview, selection and hiring of new employees. Responsible for training, coaching, supervision and development of staff. Monitor ongoing performance of employees, provide corrective action and counseling as required, and perform mid‑year and annual performance appraisals. Hold regularly scheduled meetings to disseminate information to staff. Ensure all employees meet requirements for driving on company business. Track and enter time/attendance of employees. Prepare schedules minimizing overtime for employees and maintain adequate coverage for all facilities. Prepare month‑end reports. May perform training and onboarding of new clients. Investigate, resolve and respond to customer complaints effectively. Ensure Quest improvement and/or standardization initiatives are implemented. Assist in preparation of annual budget for areas of responsibility and maintain budget control throughout the year. Participate in ensuring fiscal responsibilities of the department are met, including cost containment, overtime management, and standardization initiatives. Participate on process improvement teams or other initiatives to meet management objectives. Organize and lead projects within the workgroup and with cross‑functional groups; may give presentations and speak in groups. Demonstrate and live the values of Quest Diagnostics. Perform all other duties as assigned within scope of the position. Qualifications Required Work Experience Minimum two years prior supervisory experience or demonstrated leadership experience. Minimum five years’ experience in phlebotomy, laboratory or other healthcare environments. Preferred Work Experience Customer service in a retail or service environment preferred. Physical and Mental Requirements Extensive use of phone and PC. Prolonged standing/sitting. Fine dexterity with hands/steadiness. Ability to lift up to 25 pounds; occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time. Talking. Vision – requires constant mental visual attention to details. Walking. Balancing. Bending/Kneeling. Pushing/Pulling.Reaching/Twisting. Knowledge Ability to effectively communicate in English. Skills Flexible and available based on staffing requirements; weekends, holidays, on‑call and overtime. Valid driver’s license with a clean driving record. Good organization, communication and interpersonal skills; able to manage concerns of patients and employees professionally. Capable of handling multiple priorities in a high‑volume setting. Proficient PC skills including experience using MS Office applications. Ability to make decisions based on established procedures and exercise consistent, independent, sound judgment. Ability to manage individuals in multiple geographies/locations. Position requires travel. Education Bachelor’s Degree in Business Administration, Healthcare or related field (Preferred). High School Diploma or Equivalent (Required). Languages English (Required). Licenses and Certifications Phlebotomy certification required in certain states (e.g., California, Nevada, Washington and Louisiana) (Preferred). Work Requirements Travel required. Quest Diagnostics honors our service members and encourages veterans to apply. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. #J-18808-Ljbffr QUEST DIAGNOSTICS INC