Senior Specialist, Investor Services Operations

Senior Specialist, Investor Services Operations Location: Westborough, MA Responsibilities Conducts, analyzes, and reports on transfer agency operations activities for clients of moderate complexity Leads client onboarding and internal conversions Conducts key metric reporting and consults/provides oversight to daily Transfer Agency processes Assists management with day-to-day operations, resolving escalated issues, and improving productivity through process review and control enhancements Leads project management initiatives and onboarding for new clients, and develops relationships with technology and line of business teams as Subject Matter Experts Analyzes business data to identify trends, mitigate risk, enhance client relationships, and identify new products/services to increase revenue Participates in client engagement regarding new products, services, or key business changes Provides guidance to less experienced team members as needed and contributes to team objectives Qualifications Bachelor’s degree or equivalent combination of education and experience is required 3–5 years of total work experience preferred Experience in transfer agency operations preferred Ability to apply key controls/processes to identify potential risk Strong project management, client engagement, and cross-functional collaboration skills Benefits BNY offers highly competitive compensation, benefits, and wellbeing programs, including paid leaves and volunteer time. Equal Employment Opportunity BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. #J-18808-Ljbffr BNY