Branch Operations Supervisor

The Branch Operations Supervisor is primarily responsible for supervising a high performing team responsible for handling product safely efficiently and effectively as it moves through the facility. The Operations Supervisor is a key member of the leadership team coaching and training associates delegating following-up on daily tasks managing performance and ensuring adequate department coverage. This role maintains a safe working environment and builds a culture of safety among associates. This role monitors production volume and assigns or reassigns operations associates to tasks involving receiving picking (order-fill) shipping product or other supporting tasks. The individual in this role must respond quickly to changing workflow conditions and contribute positively to the facilitys key performance indicators. The Operations Supervisor resolves issues addresses safety concerns and is responsible for communicating business objectives and daily workload plans to the team. This role also engages with associates to assist them through associate relations related issues experienced with the organization and/or with other associates

Essential Functions:

Operational Excellence
Monitors the flow of inventory in the facility frequently throughout the day making adjustments to team assignments as needed.
Identifies and resolves equipment issues
Identifies and assists in implementing process improvements or new processes launched from corporate
Identifies and takes action on needs for efficient operations safety issues and bottlenecks
Ensures all associates comprehend and execute safety work practices by performing regular safety observations and having regular safety discussions; identifies and resolves safety issues including those escalated from associates
Completes all incident reports for in-house product damage near misses and injuries and equipment incidents; completes accident reports for associate injuries

Team Leadership
Assists associates with HR related issues including questions/concerns with attendance pay benefits job changes voluntary terminations I-9 verification unemployment claims and workplace accommodations
Communicates clear expectations for associates monitors and manages associate performance for accuracy and timeliness providing timely and constructive feedback
Conducts team huddle including safety topics upcoming events and demand for the day
Works with associates to build a work environment of engagement and inclusion
Makes recommendations in the candidate selection process for nonexempt roles
Helps associates on the team transition through change
Leads the onboarding and training process for associates
Communicates and builds partnerships with cross functional teams

Manager-on-Duty (as scheduled)
Providing full leadership over the branch which includes but is not limited to resolving associate concerns addressing customer needs maintaining a safe work environment
Regularly walks the branch observing associates working safely and meeting production guidelines
Responsible for executing opening and closing procedures
Validates associates are working safe and free of clutter
Funnels non-MOD activities (e.g. customer complaints management approvals and other run the business activities) to appropriate non-MOD leaders

Requirements:
Bachelors degree in Supply Chain Management Transportation Industrial Engineering Business or related field (or equivalent experience in distribution center/warehouse operations or related area)
Minimum of 6 months experience providing direction or supervision to teams (with or without direct report
responsibility) and providing feedback
Experience supporting or participating in the process of training mentoring and developing associates
Basic math and reading comprehension skills
Basic computer skills including working knowledge of Microsoft Office
Proven record of complying with safety requirements

Preferences:
Experience building a culture of safety among subordinates and peers
Experience working with and communicating to next level leadership
Experience with software applications such as Microsoft Office and/or a Warehouse Management System
Bi-lingual skills if applicable to the facility

About Lowes

Lowes Companies Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week with total fiscal year 2025 sales of more than$86 billion. Lowes employs approximately 300000 associates and operates over 1700 home improvement stores 530 branches and 130 distribution centers. Based inMooresville N.C. Lowes supports the communities it serves through programs focused on creating safe affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information visit .

Lowes is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law.

Required Experience:

Manager