Junior IT Specialist

Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad-based industrial/manufacturing and transportation/logistics organizations worldwide. Some interesting areas we are exploring include industrial automation, machine learning, IIoT, cyber security, AI, robotics, and other technologies. With approximately 1,000 employees globally, Brock Solutions is a privately held, employee-owned organization with over 30 years in the real-time operational solutions space. About the Role: We are seeking a Junior IT Specialist to join our Customer IT team at our office in Iriving, TX . As a project contributor, you will help develop, implement, test and commission assigned IT deliverables for customers’ real-time operational systems, including airport baggage handling and logistics solutions. Supported by senior IT leads, you will collaborate with project managers, engineers and customer IT teams to deliver the IT scope of live projects; from staging and integration in Dallas through on-site installation, commissioning and handover. This role is ideal for an early-career IT professional with hands-on industry experience who is ready to contribute to project delivery and grow under the guidance of senior IT leads. You will succeed by staying organized across multiple projects, maintaining accurate equipment and configuration records, completing technical and documentation tasks from beginning to end, and communicating progress, risks and outstanding actions early. We are looking for someone who takes ownership, follows established processes, and ensures that commitments do not fall through the cracks. What You'll Do Support Customer IT project teams through the full project lifecycle including; staging, build, factory/site acceptance testing, installation, commissioning and handover Stage project equipment in our Dallas office: receiving, labelling, racking and preparing hardware for customer projects Work primarily from Brock’s Dallas office during standard hours of 8:00 a.m. to 5:00 p.m., with some opportunities for remote work and travel based on project needs Image and configure workstations in accordance with project standards, with guidance from senior IT leads as needed Install network equipment (switches, firewalls and cabling) in the Dallas office and at customer sites, under the direction of senior IT leads Track project IT equipment and assets: inventory, allocation, serial numbers, licenses and shipping Create and maintain clear technical documentation: build sheets, configuration records, IP/network schedules, as-built documentation and checklists Troubleshoot workstation, operating system and network issues during integration and testing; document findings and escalated unresolved issues, risks and dependencies early to senior IT leads Follow change control and project processes; maintain task lists and provide regular, concise status updates to IT leads and project managers Coordinate with project managers, engineers and vendors on equipment sourcing, delivery schedules and site readiness Travel to customer sites in the U.S. as required to support installation and commissioning Why Work at Brock? Employee-owned company with profit sharing Competitive compensation and comprehensive benefits Continuous career growth, with a clear path into intermediate Customer IT and IT systems integration roles Hands-on experience on large, high-profile customer projects Travel opportunities Company events, Lunch and Learns, and a “We win as a Team” culture Qualifications Required: Diploma or degree in Information Technology, Computer Science, or a related field (or equivalent experience) 1–3 years of hands-on IT experience (e.g., desktop support, field services, systems or network support) Demonstrated ability to organize competing priorities, maintain accurate records, track commitments and follow through across multiple assignments Strong attention to detail and commitment to following standard processes accurately Practical working knowledge of Windows 10 and 11, Windows Server, Active Directory and TCP/IP networking, with the ability to perform common support and configuration tasks and escalated more complex issues Experience imaging and deploying PCs using tools such as MDT, WDS, Intune Autopilot, cloning software or a comparable deployment platform Ability to provide concise status updates, produce clear technical documentation and explain issues effectively to technical and non-technical stakeholders Comfortable working in Excel or similar tools for tracking and reporting Eagerness to learn new technologies and to take ownership of your work Ability to travel within the United States (approximately 25%) Nice to Have Exposure to virtualization (VMware vSphere/ESXi, Hyper-V) and backup/recovery tools Familiarity with managed switches and firewalls (Cisco, Palo Alto) Experience working on projects or in a project-based/consulting environment Exposure to operational technology (PLCs, SCADA/HMI) or airport/baggage handling systems Relevant industry certifications such as CompTIA A+, Network+, Security+, or CCNA Other Job Information (if applicable): We appreciate your interest in joining our team. Please note that: (a) all applicants must be legally entitled to work in the country where the position is located; and (b) some roles require eligibility for government security clearances or site access, which may require citizenship or lawful permanent resident status under the applicable policies and regulations. Brock Solutions strives to create a respectful, accessible and inclusive work environment. Upon individual request, Brock Solutions will endeavour to remove barriers to the hiring process to accommodate those candidates with disabilities. Please be advised that, outside of our official applicant tracking system, Brock Solutions will never solicit personal information upfront. We send formal offer documentation in writing first, and wait until your acceptance before asking for any additional personal information. #J-18808-Ljbffr Brock Solutions