MH Supervisor Nursing

SUMMARY

Provides implementation of Finance and Performance Improvement Initiatives, daily Human Resources Management of specific area of responsibility, technical expertise, leadership over a functional area, and quality customer service initiatives. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate. In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes. By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

RESPONSIBILITIES

I. Financial Performance Improvement Demonstrates solid understanding and judgment of what optimal standards are in relation to their field. Translates hospital goals into operational practice. Consistently maintains knowledge of current standards in the health care industry. Recognizes when quality is compromised, corrects situations and uses this as an opportunity for improvement. Collaborates with department director in setting realistic long- and short-term goals consistent with organizational needs and priorities. Actively participates in development of process to measure quality of service provided, assists in collection of data, and provides opportunity for staff to participate in the process. Shares information with staff and utilizes these findings to enhance quality of service provided. Promotes staff awareness and staff education regarding budget process cost containment and cost saving techniques within the department. Maintains awareness of current inventory of supplies and equipment and recognizes limitations of departmental budget, working within constraints. Makes recommendations for capital and small expenditures, staff mix and contracts, with consideration to projected volumes and needs. Maintains knowledge base of budget development and provides appropriate data to director as required. Collaborates with director in review of financial reports, as needed. Demonstrates appropriate utilization of staff resources, including overtime evaluation and daily departmental staffing needs with consideration given to volume fluctuations. Monitors and evaluates usage of supplies and equipment, supporting the director in effectively managing the department within budgetary constraints. II. Leadership/Management Skills Demonstrates awareness of current departmental needs based on a thorough understanding of day-to-day operations. Serves as a professional role model for all staff. Demonstrates working knowledge of current technical and clinical skills and recognizes role as a resource to staff. Displays ability to identify operational problems and utilizes appropriate actions and communications to resolve them productivity. Works collaboratively with department director, staff and other departments in operationalizing and supporting productivity goals. Maintains a proper balance between service delivery, supervision and administrative responsibilities. Can adapt readily to change, is diversified and flexible in meeting the needs of department and hospital. Is a role model to staff in relation to timeliness, dependability, and use of clinical, technical resources appropriately. Coaches staff to insure department's productivity and provides feedback to staff and department directors. Demonstrates an ability to create an atmosphere of mutual respect, which is conducive to and fosters motivation of staff to work at optimal efficiency, while maintaining effectiveness of services and outcome. Participates on assigned committee by consistently meeting standards of attendance, timely completion of assignments and openly expressing ideas. Contributes toward creating a positive working environment among members, provides two-way communication between committee and staff/supervisors, facilitates staff support and involvement. Supports hospital functions by donation, participation and/or attendance, facilitates and encourages staff participation and attendance at hospital functions. Promotes Morton Hospital by participating in Community Outreach programs, facilitating community support groups, and/or participating in professional/community organizations. III. Human Resources Management Demonstrates full awareness of hospital policies and bargaining unit contracts and interprets them correctly by taking appropriate action; usually requires approval/guidance from department director. Conducts employee performance appraisals on time in a fair and consistent manner, documents employee performance and communicates appropriately with employee. Works with department director on recruitment, selection and retention of qualified employees, monitors employee absenteeism and counsels employees as needed. Promotes teamwork and is consistently fair and understanding of employee needs. Expands and broadens knowledge of professional skills; identifies staff's need for continuing education and plans inservices to meet these needs on a routine basis. Formulates professional goals for self, educates staff in goal setting process, utilizes effective communication skills and encourages staff to do the same. Encourages staff to participate in departmental matters. Understanding, adherence and implementation of policies as outlined in procedure manual; assists in developing, reviewing and revising department-specific policies and procedures. Participates in mandatory programs and facilitates staff attendance, provides orientation to new employees. Identifies and addresses safety issues and/or refers them to appropriate person(s). Communicates effectively, expresses ideas clearly, acts in courteous and professional manner with all hospital departments, physicians, ancillary services and public to promote customer satisfaction. Encourages discussion of problems and concerns, the expression of ideas to the department director and/or staff and/or appropriate channels. Maintains concise, complete and accurate records and documentation in accordance with policies, procedures and standards, respecting patient/employee confidentiality. IV. Customer Service Evaluates and acts upon, where necessary, needs assessment or patient satisfaction surveys or feedback from the general public. Functions as a liaison between the customer and the Medical/Hospital staff. Accurately identifies the internal customer and provides necessary goals and services within department/organizational constraints, open to constructive criticism and attempts to make a positive change to service delivery. Acts as liaison for patient/family/visitor/general public and staff with medical/hospital staff, handling potential problem situations diplomatically. Educates staff to physician needs, viewed by physicians as responsive, versatile and available, communicates budgetary constraints to medical staff when appropriate. V. External Customer Relations – Community Groups, Service Organizations, Physician Offices, Health Care Facilities/Affiliates Demonstrates an awareness of community needs through needs identification. Assists with interdisciplinary programming, accepts opportunities, making self available to community organizations or activities to increase and promote external customer.

MINIMUM QUALIFICATIONS

BSN preferred. BLS and ACLS required. 3-5 years of successful nursing experience required. Previous experience in supervision or patient flow process preferred. Excellent ability to work collaboratively with interdisciplinary team. Excellent communication (written and verbal) skills. Knowledge of patient care resources within the organization.

PAY RANGE

$43.43-$86.87

EEO STATEMENT

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

LOCATION

Morton Hospital - 88 Washington Street Taunton, Massachusetts 02780

WORK TYPE

28 hours per week, 2 11p-7a hours during the week 1 7p-7a hour on the weekend

WORK SHIFT

Night

DAILY HOURS

8 and 12 hours

DRIVING REQUIRED

No #J-18808-Ljbffr Brown University Health