Front Desk Administrator

Job Description

Job Description

We are a public accounting firm in Middletown, DE that is looking for a permanent front desk administrator. The ideal candidate we are looking for:

· Can prioritize many tasks

· Possesses a tech forward approach and broad understanding of a cloud working environment

· Has great organizational and time management skills

· Has the ability to effectively operate copiers, scanners, etc.

· Can comfortably operate a multi-line phone system

· Is a delight to work with

· Feels a sense of loyalty to their coworkers

· Values long term relationships

· Enjoys continually learning new things

· Actively seeks additional work when assigned tasks have been completed

· Believes in establishing and following procedures for optimum client continuity

· Is a great communicator and has an eye for detail

· Is professional and confident communicating with clients and peers in person, by phone, and/or email

· Is comfortable asking for help or direction when needed

· Is proactive and a team player

· Is available to work 9am -5pm Monday – Thursday in office (40 hours per week)

 

The ideal candidate does not:

· Disregard deadlines or postpone deadlines

· Allow distractions to detract from the clients’ needs

· Overstate experience or understanding

· React defensively to problems or blame others

· Believe that they have learned all there is to know

· Speak about our clients’ confidential business or confidential firm information

Experiences that are helpful:

· Experience in a tax or accounting office or in banking

· Experience with Accounting CS or Creative Solutions, PracticeCS and FileCabinet CS

· Extensive experience with Microsoft Office, especially Outlook calendars

 

Specific responsibilities include:

· Managing incoming and outgoing mail and client drop box

· Professionally conducting incoming phone calls with clients

· Quickly managing, scanning and routing incoming client documents

· Accepting and accurately posting client payments

· Providing excellent and accurate client service via in person, telephone and email interactions

· Maintaining an excellent reception area for our clients

· Efficiently binding financial reports, tax returns and other client deliverables

· Promptly and professionally greeting clients

· Assisting clients with appointments, managing calendars, and gathering documents for the day’s meetings

· Coordinating and managing the establishment of client portals for new and existing clients and providing ongoing support regarding those portals

· Providing effective direct support to Director and the Practice Manager to enhance the value they are able to provide to our clients

· Providing general support to the office operations in miscellaneous other tasks and responsibilities to promote efficient operation of the Firm

 

**Candidates must be eligible to work in the United States **

Company Description

We are a fast growing and fast paced public accounting firm in Middletown, DE with a non-traditional outlook. We are rapidly expanding and we are looking for enthusiastic and professional staff to grow our team. We want our staff to grow with us.

We love to help small businesses navigate regulations and reporting by working in the trenches with our clients and our internal team.

Our staff are our biggest assets and we continually invest in their skills and growth. In turn, our staff are integral to our growth and included in the conversations about management and the best direction for our firm and our clients.

We offer excellent benefits including medical premium reimbursement, tuition reimbursement, maternity / paternity leave, and we contribute 6% of all compensation to your retirement account with no vesting, We also offer employee and family life Insurance, Paid Time Off, Paid Holidays, Long and Short Term Disability

Company Description

We are a fast growing and fast paced public accounting firm in Middletown, DE with a non-traditional outlook. We are rapidly expanding and we are looking for enthusiastic and professional staff to grow our team. We want our staff to grow with us.\r\n\r\nWe love to help small businesses navigate regulations and reporting by working in the trenches with our clients and our internal team. \r\n\r\nOur staff are our biggest assets and we continually invest in their skills and growth. In turn, our staff are integral to our growth and included in the conversations about management and the best direction for our firm and our clients.\r\n\r\nWe offer excellent benefits including medical premium reimbursement, tuition reimbursement, maternity / paternity leave, and we contribute 6% of all compensation to your retirement account with no vesting, We also offer employee and family life Insurance, Paid Time Off, Paid Holidays, Long and Short Term Disability