Operations Manager

Job ID: 10379288 | Amazon.com Services LLC Job Summary Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent, engage your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance, and provide the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in ensuring customer orders are delivered on time to the right location. Our operation’s workflow has three major components: First mile – where the product is housed and ready for order; Middle mile – where the order is hauled to your area; and Last mile – where the product is delivered to the customer’s door. One constant across all workflows is our vision and dedication to the customer. Key Responsibilities Support, mentor, and motivate your salaried and hourly workforce Lead large-scope projects with site and regional impact Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other leaders to load balance Manage safety, quality, productivity, and customer delivery promises Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans to meet business objectives Lift up to 49 pounds and frequently push, pull, squat, bend, and reach Stand and walk for up to 12 hours during shifts Work in an environment where the noise level varies and can be loud Work in an environment subject to variable temperatures and weather (delivery stations include outside loading departments) Continuously climb and descend stairs (applies to sites with stairs) Basic Qualifications 3+ years of employee and performance management experience Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications 1+ years of performance metrics, process improvement or lean techniques experience Experience managing a team of 2+ salaried employees and 70+ indirect employees Experience scoping, leading, and implementing process improvements through Lean process, Kaizen, and/or Six Sigma Demonstrated problem solving skills and analytical skills Excellent customer service, communication, and interpersonal skills Track record of meeting or exceeding department performance goals A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field Experience in military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Benefits include health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans), EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at Base salary range: 91,000.00 - 136,500.00 USD annually (Salt Lake City, UT, USA). #J-18808-Ljbffr