Onboarding Manager

Responsibilities Own the first 60 days of the customer experience Act as project manager and point of contact for all setup, education, and configuration activities Partner with Customer Success Managers and cross-functional teams Communicate clear timelines and proactively manage change with customers Leverage HubSpot CRM to manage customer data and track progress Advocate for customer needs across departments Contribute to retention efforts by helping customers realize early value Requirements 2+ years of experience in Customer Success, Project Management, Account Management, or Onboarding Strong project management skills with a proven ability to manage multiple priorities Excellent written and verbal communication skills Detail-oriented, organized, and analytical Basic accounting knowledge (a plus) Experience with CRM platforms such as HubSpot (preferred) #J-18808-Ljbffr