Shop Supervisor

Overview We are excited you are interested in our Shop Supervisor opportunity! We are interested in talking with Shop Supervisors of all levels and backgrounds. Please reach out to find out more about the different roles of our Shop Foremen and the career path we can offer you. Winners Work Here! Premier Truck Group is proud of the diversity that comprises our winning team. We see the equality and inclusiveness amongst our team members as our ultimate tool in moving our organization and industry forward. Who is Premier Truck Group? Premier Truck Group is headquartered in Dallas, Texas, with over 40 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it. Why Join Our Winning Team? Benefits Medical, Dental, and Vision Insurance Life Insurance Employee Discounts Employee Assistance Programs Paid Holidays and Paid Time Off 401k Plan with Employer Match Training Work-Life Balance Here are some quick insights into this opportunity. We would love to discuss it with you in more detail! Essential Job Functions Maintains a high level of product and technical knowledge and practical experience through the study of technical manuals and bulletins, classroom training, communication with factory service representatives and actual hands-on experience Maintains a skill summary of the technical staff and makes recommendations to service management regarding technical needs Provides technical and administrative training for Technicians both in a classroom setting and on-the-job as directed and/or approved by service management Provides timely on-the-job assistance to Technicians having trouble diagnosing and/or repairing vehicles Reviews diagnostic results of any Technician performing new and/or unfamiliar diagnostic procedures, before major repairs are begun Provides diagnostic and test drive assistance on the service lane as needed by the service sales staff Personally quality checks and/or road tests the work performed on every vehicle with a major repair, every new vehicle within six months of its delivery date, and every vehicle worked on by a Technician experienced at the operation performed, or as directed by service management Assists the service sales staff in properly documenting Repair Order complaint, cause, and correct information Administers pay for the technical staff per company policies Attends one group morning meeting per day to ensure proper conduct and impact Meets individually with group leaders once a week to review group performance, and counsels them regarding all administrative and management matters Meets with the Service Manager once a week to report on shop productions, and discuss any pending administrative or management matters Monitors the manufacturer's technical certification programs to ensure all dealership Technicians have an opportunity to qualify with the highest possible scores Keeps shop equipment in safe operating condition; stays informed about new equipment available in the marketplace, and makes objective recommendations regarding the purchase of such equipment Directs the maintenance of shop "cleanliness" in accordance with company housekeeping policies and management directives Coordinates repairs as necessary on the entire physical plant Reports to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, its personnel or customers Understands, keeps abreast of, and complies with federal, state, and local regulations that impact the company’s business Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed Performs various administrative tasks as directed by management Understands and follows work rules and procedures Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure and all breaks for self and subordinates Follows lawful directions from supervisors Upholds the company’s non-disclosure and confidentiality policies and agreements Attends company meetings as required Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy Other duties as assigned Requirements/ Skills/ Abilities Ability to lead a team to achieve departmental and organizational goals Strong organization skills and ability to multi-task Proficient knowledge of dealership’s computer systems Time Management skills and ability to prioritize Excellent communication skills and works well in a team environment Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to compute rate, ratio, and percent and to draw and interpret bar graphs Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume Ability to apply concepts of basic algebra and geometry Exceptional attention to detail Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices Ability to interact well with others Works well in a team environment Able to work with a diverse group of people and be a positive influence on departmental morale Supervisory Responsibility Yes Work Environment/ Physical Demands The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position will require the employee to be standing for prolonged periods of time This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis This position involves repetitive motion This position requires the ability to talk and hear Must be able to wear all required personal protective equipment May work in extreme heat or cold May encounter hazards Position Type/Expected Hours of Work Standard Business Hours with ability to work nights, weekends and holidays as required Travel Little to no travel is expected for this position. Required Education And Experience High school diploma or equivalent. Two to three years of service experience or equivalent combination of education and experience. Preferred Education And Experience High school diploma or equivalent. Two to three years of service experience or equivalent combination of education and experience. Additional Eligibility Qualifications (Certification/Licenses/Registrations) Factory Training Credentials. Valid Driver’s License with clean driving record. Language/ Communication Skills Ability to read and comprehend simple instructions, short correspondence, and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization Safety And Policy/ Procedure Responsibilities Maintain and carry out the established policies, procedures and safety guidelines set forth by the company. Comply with all Workers Compensation guidelines and report all injuries immediately to your immediate supervisor. Participate in local safety committee if necessary. Be aware of potential safety violations and/or safety hazards, reporting all to your Department Manager. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. All other duties as assigned. AAP/EEO Statement The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. Ready to Join? Apply now to learn more about what Premier Truck Group has to offer! Premier Truck Group is an equal opportunity employer. Premier Truck Group is proud to be an essential business throughout the Coronavirus pandemic, allowing for the sustained employment of our employees while keeping health and safety a top priority. We continually re-evaluate and improve procedures on an on-going basis to ensure we are up to date with practices that support today’s changing environment. #J-18808-Ljbffr