Housekeeper

HousekeeperEmbassy Suites Grand Rapids Downtown is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!Shifts: 1st shiftWage: Starts at $16.00/hour based on experience PLUS $ 2.00/hour extra for hours worked on the weekend. Weekend hours are considered Friday at 3 pm until Sunday at 11:59 pm.Position can be used as a paid internship. As a Housekeeper you would be responsible for the cleaning and overall appearance of guest rooms, hallways, and public areas while following Suburban Inns' Core Values and brand standards, as well as going above and beyond to ensure that guests are 100% satisfied.Benefits Include:Hotel and restaurant discountsEarned Paid Time Off for ALL Team MembersInsurance (health, vision, dental, life) for full time Team MembersFlexible schedulesHoliday Pay8 hours of paid volunteer time per yearAdvancement and professional growth opportunitiesMonetary recognition programMonetary referral program100% paid maternity/paternity or adoption leave for those who qualify for FMLAEmployee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)Essential Functions:Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valuedCommunicate regularly with the Executive or Assistant Executive Housekeeper When rooms are cleanedTo ensure all early outs, late check outs, etc. are taken care of accordinglyReport any special room issues (i.e., damage, smoke, pets, etc.)Report all missing or broken items and lost and found itemsInspect rooms for safety and report any maintenance issues to the Executive or Assistant Executive HousekeeperAssist in keeping all storage rooms organizedStock housekeeping carts with supplies and amenities needed throughout the shiftClean rooms according to Suburban Inns and brand standards Scrub floor, shower, bathtub, sink, and toilet in bathroomRemove all used guest amenities, linens, and garbageRestock amenities (i.e. coffee, soap, shampoo, etc.)Make beds while checking for damaged or stained linen at the same timeDust and clean room furniture, decorations, appliances, and structural surfaces (i.e. wall fixtures, windowsills, vents, etc.)Vacuum entire bedroom and hallway outside the door to the roomComplete extra tasks assigned (hallways, storage, extra items)Return roll-aways and cribs with fresh linen to the appropriate storage roomsTransport all dirty laundry to the laundry room. Sort dirty laundry according to type, while looking for stained linen at the same time and keeping those separateEnsure that all standards set by Suburban Inns and brand are being followed at all times, while also maintaining a minimum of 45 minutes per room.Follow all Suburban Inns ProcessesExhibit regular and recurrent attendance recordsOther duties as requested by managementPosition Requirements: Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills Formal Education and Job-Related Experience: None License, Training, and/or Certification Required: Hazcom Training, Bloodborne Pathogen Training (may be completed upon hire) Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs Uniform and Appearance Guidelines: Uniform: Uniform and name tag provided. Close-toed, non-slip shoes are the responsibility of the Team Member Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.