Chief Nursing Officer - Optum, Home & Community Care Delivery

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The Chief Nursing Officer, Home & Community Care Delivery, is the senior clinical nursing executive responsible for advancing clinical excellence, nursing practice, clinician enablement, workforce readiness, quality performance and care delivery consistency across Optum Health's Home & Community Care Delivery platform, including HouseCalls, Senior Community Care, Care Transitions, Home Health, Hospice and Care at Home.

This leader is accountable for leading a best-in-class clinical delivery team, setting patient care standards, and ensuring nursing strategy is tightly connected to operational execution, affordability, quality, patient experience and growth. The role establishes and sustains enterprise-wide nursing standards, clinical practice expectations, onboarding and development models and care delivery consistency across legacy and acquired organizations.

The Chief Nursing Officer also leads the clinical workforce lifecycle experience, ensuring clinicians are prepared, supported, developed, and retained through solid onboarding, enablement, education, competency models, preceptor programs and professional development infrastructure.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Primary Responsibilities

Enterprise Clinical and Nursing Leadership

• Serve as the senior clinical and nursing executive across H&CCD
• Establish and standardize nursing standards, care delivery expectations, and clinical practice consistency
• Lead a best-in-class clinical delivery organization and define patient care standards
• Partner with medical and operational leadership to operationalize evidence-based, treat-in-place care models

Clinical Workforce Enablement and Learning Infrastructure

• Lead the end-to-end clinical workforce learning lifecycle, including onboarding, education, instructional design, training delivery and development
• Own and evolve the APEX Program to support practice at top of license and clinical readiness
• Build and scale clinical mentor, CDS, peer mentor and preceptor models
• Advance academic partnerships, reskilling strategies and workforce development pathways

Patient Experience, Clinical Coordination And Care Delivery Model

• Improve patient experience through enhanced coordination across product lines and reduced duplication
• Partner across leadership to design and deliver high-performing care models
• Support affordability strategies that reduce medical spend while improving care quality
• Drive performance across patient experience, engagement, utilization, and retention metrics

Quality, Regulatory, Policy and Clinical Performance

• Provide executive leadership for clinical quality, regulatory audits and compliance
• Ensure adherence to federal, state, payer and accreditation requirements
• Own clinical audit readiness and remediation strategies
• Lead enterprise-wide clinical performance management, outcomes and policy governance

Clinician Experience, Retention And Workforce Strategy

• Drive a differentiated clinician experience to attract, engage and retain top clinical talent
• Ensure a seamless lifecycle from onboarding through development, career progression and leadership pipeline
• Partner with the People Team on recruitment, retention, career pathways, engagement and culture
• Lead enablement strategies that improve readiness, performance and workforce sustainability

Integration, Scale, and Enterprise Partnership

• Lead or support integration of acquired entities into a common clinical and operating model
• Align standards, workforce practices and performance expectations across entities
• Serve as a key member of the H&CCD and Optum Health leadership teams
• Partner with enterprise stakeholders to support value-based care, growth and affordability strategies

Decision Authority

• The Chief Nursing Officer has decision authority for:
• Clinical leadership and nursing strategy across H&CCD
• Patient care standards and clinical practice expectations
• Clinical incentive plans
• Clinical audits and audit readiness
• Clinical protocols and operating model implementation
• Workforce deployment and clinical enablement structures
• Approval of remediation plans for quality and performance issues

Success Measures

• Improved clinical quality, regulatory performance and audit outcomes
• Solid patient experience, NPS and member engagement
• Improved utilization management and affordability outcomes
• Performance against HEDIS / STARS and clinical outcome measures
• Clinician onboarding effectiveness, enablement, retention and engagement
• Successful integration and alignment across care delivery entities

Required Qualifications

• RN required; MSN, DNP, or PhD strongly preferred
• 15+ years of senior healthcare leadership experience in complex care delivery environments
• 10+ years of experience leading large, geographically distributed clinical workforces
• 10+ years of experience in regulatory, quality and compliance requirements
• Proven ability to integrate clinical leadership with operational execution
• Track record of scaling care models while improving outcomes, experience and cost performance
• Enterprise nursing leadership experience at national scale
• Experience integrating acquired healthcare organizations
• Experience in value-based or payer-provider environments
• Solid executive presence with boards, regulators and enterprise stakeholders
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $225,000-$375,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.