Patient Experience Specialist

Patient Experience Specialist

Why Join Roseman? Because this is your chance to grow with a team—and a University—that's going places. We are a private, nonprofit institution preparing the next generation of healthcare leaders through innovation, compassion, and academic rigor. And we believe those same values should guide how we treat our employees.

Job Description:

Make a difference in every patient interaction. As a Patient Experience Specialist, you'll be at the heart of the patient journey, helping create a seamless, welcoming experience from the moment patients arrive through the completion of their care. You'll build meaningful connections, guide patients through scheduling, insurance, and financial questions, and collaborate with a dedicated clinical team to ensure every patient feels informed, supported, and confident in their treatment plan. Whether you're starting your career or bringing years of experience, our tiered PES career path offers opportunities to grow your skills, expand your impact, and advance your career.

What You'll Do & Why You'll Love This Role

• Be the first point of contact for patients, creating a welcoming and seamless experience from check-in through follow-up care.
• Coordinate appointments, treatment schedules, and patient communications to support efficient clinic operations and exceptional service.
• Verify insurance coverage, obtain authorizations, and help patients understand treatment plans, financial responsibilities, and payment options.
• Maintain accurate patient records, documentation, consents, and account information to ensure a smooth care journey.
• Process payments, resolve account discrepancies, and support positive financial experiences for patients.
• Partner with providers and cross-functional teams to improve patient flow, enhance service, and support daily clinic operations.
• Serve as a trusted resource for patients and teammates by addressing concerns, answering complex questions, sharing knowledge, and supporting onboarding and training.
• Join a career path designed for growth, with Patient Experience Specialist levels that offer opportunities to expand your expertise, take on greater responsibility, contribute to process improvements, and support team success.

What You'll Bring (Qualifications):

• High school diploma or equivalent required.
• Bilingual (Spanish-speaking) preferred, with the ability to effectively communicate with patients and staff in both English and Spanish.
• The Patient Experience Specialist (PES) position has 3 tiers depending on experience.
• PES I – 0-2 years' experience
• PES II – 2-4 years' experience
• PES III – 4+ years' experience
• Progression to next level is based upon years' experience in a dental or medical office OR equivalent education, training, or a combination of both.
• Preferred: Administrative experience in a dental practice, including knowledge of dental insurance and procedures. Relevant training or education in dental administration, insurance, or costumer service may substitute for direct experience.

What Makes You Successful

You are someone who:

Loves interacting with patients and helping solve their questions and concerns Is adaptable, resourceful, and comfortable managing multiple priorities in a fast-paced environment Enjoys learning new systems and processes and is motivated to become an expert in our EHR and patient management tools Communicates clearly and professionally while building trust with patients, providers, and teammates Is committed to delivering an exceptional patient experience with empathy, professionalism, and care

Benefits and Perks (full-time positions):

At Roseman University, we believe exceptional employees deserve exceptional benefits. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance at every stage of your career.

Our benefits include:

• Multiple medical, dental, and vision plan options, including some available at no cost to employees
• Generous 403(b) retirement plan with an employer match of up to 7.5% and immediate vesting
• Employer-paid life insurance and Disability protection
• Tax-advantaged healthcare savings accounts
• Wellness, mental health resources and Employee Assistance Program (EAP)
• Generous paid time off, including vacation and sick leave, six paid holidays, an extended Thanksgiving break, and up to three weeks of paid campus closures each year.

At Roseman, we're committed to creating an environment where employees can thrive both personally and professionally. Our benefits and time-off programs reflect our dedication to supporting the people who help make our mission possible.

Why Join Us?

If you're ready to combine creativity, strategy, and purpose while helping shape the future of healthcare education, don't miss the chance to join our dynamic team—apply today and start your journey.

Bring your creativity. Share our story. Help shape the future of healthcare education.

Pay Range: $19.50 -$20.50

Roseman University of Health Sciences is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.