Strategic Data Insights Analyst

Role Description

At Omnicell, we are redefining how data drives smarter healthcare decisions. As a Strategic Data Insights Analyst, you will play a key role in transforming complex commercial and customer data into actionable insights that shape strategy across Sales, Implementation, Customer Success, and Service.

You’ll join the Commercial Data Insights & Analytics (CDIA) team—a highly collaborative group partnering across the business to improve customer outcomes and accelerate growth. This is an opportunity to work with diverse datasets, contribute to high-visibility executive reporting, and directly influence how Omnicell understands its customers and markets.

What You’ll Do

• Deliver high-quality analytics and insights by integrating internal data and external intelligence to inform commercial strategy, customer experience, and executive decision-making.
• Analyze commercial performance across multiple domains, including:
  • Sales pipeline and account-level metrics
  • Implementation performance and delivery timelines
  • Installed base analytics and product utilization
  • Contract renewal rates and retention trends
• Deliver customer experience surveys and analysis, including those for Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics.
• Partner with leadership to evaluate external data sources, integrating vendor datasets (e.g., healthcare market intelligence platforms) to enhance customer and market insights.
• Support go-to-market strategy by contributing to:
  • Market opportunity assessments
  • Market segmentation and hospital/health system targeting
  • Market penetration analysis
• Help maintain enterprise metric definitions and documentation, ensuring consistency and alignment across analytics and reporting outputs.
• Develop executive-ready deliverables, including insight summaries and slide presentations.
• Collaborate with Insights Delivery & Enablement to translate analyses into dashboards, reporting tools, and self-service capabilities.
• Partner with the Advanced Analytics CoE by preparing data and interpreting outputs from their AI/ML models.

Qualifications

• Bachelor’s degree in analytics, business, statistics, information systems, economics, or a related field, or equivalent experience.
• 2+ years of experience in data analysis, business intelligence, market insights, or commercial analytics.
• Proficiency in SQL and/or a statistical programming language (Python or R).
• Experience working with structured commercial, sales, or customer datasets.
• Familiarity with BI and data visualization tools such as Tableau or Power BI.
• Strong analytical and problem-solving skills, with high attention to detail and data accuracy.
• Ability to synthesize data into clear, actionable insights and communicate effectively to business stakeholders.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Exposure to customer experience analytics, including NPS, CSAT, or customer health scoring.
• Experience with survey administration and customer feedback tools.
• Familiarity with healthcare or medical device industry data, including hospital or health system datasets.
• Experience integrating third-party data (e.g., Definitive Healthcare) into analytical workflows.
• Experience working with data from CRM platforms such as Salesforce or Gainsight.
• Exposure to cloud-based data platforms such as Databricks, Microsoft Fabric, Snowflake, or similar.

Work Conditions

• Remote work environment.
• Occasional travel for collaboration, team meetings, or business initiatives.