Case Manager

About Covenant House New York Join a Legacy of Hope and Empowerment at Covenant House New York! For over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap-around support services for vulnerable homeless, runaway, and exploited youth. As the largest provider of these essential services in New York City, CHNY impacts the lives of over 1,500 young people aged 16-24 every year. At CHNY, our doors are open to all young people in need, regardless of race, religion, sexual orientation, gender identity, and expression. Our dedicated team offers various services, including shelter, housing, education, employment, health, mental health support, youth development, and anti-human trafficking initiatives. We operate with harm reduction and trauma-informed principles to ensure the best care for our youth. But our mission goes beyond immediate support. We are passionate advocates for systemic change, influencing public policy, and raising awareness of the critical issues surrounding youth homelessness. Our ultimate goal is to provide a safe refuge and empower young people to build a brighter future founded on compassion, unconditional love, and absolute respect. Join us in making a difference in the lives of countless young people. Join a team that inspires long‑term transformation and hope. About the role The Anti‑Human Trafficking (AHT) Case Manager (Bronx/Community) will provide trauma‑informed case management support to a caseload of survivors of human trafficking at Covenant House New York (CHNY)’s Bronx housing programs, aftercare community clients, as well as possibly the 41st Crisis Shelter. The AHT Case Manager will be responsible for providing psychosocial services including but not limited to: screening, outreach, risk/psychosocial assessment, crisis intervention, supportive counseling and psychoeducation. The AHT Case Manager will participate in the implementation of evidence‑based practices including Motivational Interviewing and Safe Crisis Management. They will be responsible for co‑facilitating psychoeducational groups with survivors, as well as preventive groups to youth in CHNY’s general programming. The Bronx/Community AHT Case Manager will be responsible for inputting data into AHT internal and external online databases. What you’ll do (Responsibilities to include but not limited to the following) Provide dedicated, trauma‑informed case management and therapeutic support to survivors of human trafficking at CHNY’s Bronx programs as well as to survivors (former CHNY youth) residing in the community. Engage at least weekly with clients residing in CHNY Bronx programs to provide support in working towards their ISP goals developed with their residential program assigned Case Manager. Administer human trafficking assessments. Participate in weekly team case reviews and bi‑weekly case conferences. Co‑facilitate with other members of the mental health and AHT team workshops, psychoeducation groups, and community outreach efforts. Effectively document relevant data in ETO and assist in utilizing data to evaluate programs. Escort youth to off‑site appointments and services when needed. Assist with program audit and review preparation. Research and keep current external referral services. Work collaboratively with both internal and external service providers. Participate in all required training, supervision and staff meetings. Participate in training and coaching activities for all evidence‑based models, and utilize these models as appropriate. Always uphold CHNY’s mission, vision and principles, standards of conduct, policies and procedures. Perform other duties as assigned and needed. Supervisory duties This position does not supervise any other position. Qualifications One (1) year experience in a residential setting and working with adolescents preferred. Experience working with survivors of human trafficking and/or at‑risk youth strongly preferred. Knowledge/Skills Strong interest/passion for working with homeless and runaway youth. Ability to monitor and de‑escalate during crisis situations. Ability to follow instructions, prioritize assignments, and work in a fast‑paced environment. Flexible work schedule to include evenings, weekends and holidays. Initiative and judgment/attendance and reliability Independently recognizes and performs duties that need to be done without being directly assigned. Establishes priorities; organizes work and time to meet them. Recognizes and responds to emerging priorities, accepts changes and new ideas. Has insight into problems and the ability to develop workable alternatives. Responds to supervision, coaching and constructive criticism in a positive manner. Adheres to attendance and punctuality requirements per policy. Provides proper notification for absences and tardiness. Takes corrective action to prevent recurring absences or tardiness. Observes all policies governing conduct while at work (e.g., telephone and computer use, electronic messaging, smoking regulations, breaks and other related policies). Ability to professionally communicate and relate well with all levels of personnel (individuals, peers, customers and related professionals). Dedicated to the mission of Covenant House. Covenant House New York offers a rich package of benefits, including but not limited to: Medical Vision Life & supplemental life insurance Short‑term and long‑term disability insurance Eligibility for medical benefits begins on the date of hire PTO includes three weeks of vacation in the first year, ten holidays, 13 sick days, five personal days, and birthday days off 403b with employer contribution after 12 months #J-18808-Ljbffr