ServiceNow Architect/SME

Job DescriptionJob DescriptionOverviewJoin Our Talent Network Stay connected. Explore future opportunities. Engage on your terms. Our Talent Network is designed for professionals who want to stay informed about upcoming Chenega MIOS opportunities in government contracting—without committing to a formal job application.ServiceNow Architect/SMESpringfield, VAAre you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!  Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace. Chenega Agile Real-Time Solutions (CARS) is seeking a highly skilled ServiceNow Architect/SME to serve as a senior technical leader responsible for architecting, developing, and advancing enterprise capabilities on the ServiceNow platform.The ServiceNow Architect/SME will design and implement scalable platform solutions that leverage automation, predictive analytics, and workflow orchestration to enhance operational efficiency and mission performance. The position works closely with architects, engineers, and mission stakeholders to translate complex operational requirements into modern digital workflows and automated service capabilities.In addition to hands-on development, the role will lead a team of developers. The Lead ServiceNow Architect/SME ensures all development complies withenterprise architecture, cybersecurity, and platform governance standards. Participate actively in Agile ceremonies (Sprint Planning, Stand-ups, Retrospectives) and provide accurate technical estimates. support platform innovation initiatives The Lead ServiceNow Developer will mentor junior developers, collaborate across engineering teams, and serve as the senior escalation point for complex technical challenges. ResponsibilitiesLead hands-on development within the ServiceNow platform including client scripts, business rules, UI actions, UI policies, data policies, workflow automation, Flow Designer, Integration Hub spokes, Script Includes, catalog items, Service Portal widgets, UI pages, and event/alert rules.Design and implement integrations between ServiceNow and external enterprise systems, monitoring tools, and operational platforms using REST, SOAP, APIs, and integration frameworks.Coordinate with team working AI Initiatives to support predictive operations, automated incident/case response, and intelligent service management.Collaborate with platform architects and engineering teams to integrate machine learning services, analytics platforms, and intelligent decision engines into ServiceNow workflows.Develop solutions that leverage ServiceNow features and automation capabilities to enhance operational awareness, reduce manual intervention, and improve service delivery efficiency.Support initiatives involving data-driven insights, predictive service monitoring, and intelligent operational dashboards.Ensure all development activities adhere to enterprise architecture, cybersecurity requirements, and platform governance standards.Work closely with product owners, business stakeholders, and engineering teams to analyze requirements and translate them into scalable technical solutions.Participate in Agile ceremonies including sprint planning, backlog refinement, stand-ups, sprint reviews, and retrospectives.Provide technical estimates and solution designs to support product roadmap planning and program execution.Other duties as assigned QualificationsHigh school diploma or GED equivalent and relevant experience: 8+ years of experience in ServiceNow Platform development3+ years of experience in ITSM developmentexperience in Agile development practicesServiceNow CSA Certification Certified Technical Architect (CTA) is preferredActive Top-Secret Clearance with ability to obtain SCI / CI polySuccessfully pass background and drug screeningPreferred Qualifications:Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or related fieldExperience supporting enterprise IT modernization initiatives within federal or defense environmentsExperience with enterprise integration technologies including REST APIs, microservices, and automation frameworksExperience supporting large-scale enterprise IT environmentsKnowledge, Skills and Abilities:Ability to work independently and yet be effective within a team settingMust be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environmentDemonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individualsFriendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.Excellent skills in Microsoft Word, Excel, and other Office applicationsProficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve itHow you’ll grow At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.  We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.  Benefits At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you.  Chenega MIOS’s culture Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.  Corporate citizenship Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Chenega’s impact on the world. Chenega MIOS News-   Tips from your Talent Acquisition Team We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: Chenega MIOS web site -  Glassdoor -  LinkedIn -  Facebook - #Chenega Agile Real Time Solutions, LLC