Customer Service Representative - Travel Industry (Flexible Schedule)

Customer Service Representative – Travel Industry (Flexible Schedule)Grand Rapids, Michigan, United StatesJob Description:We are looking for a reliable and customer-focused Customer Service Representative to support clients within the travel industry. This role offers a flexible schedule and is well-suited for individuals who enjoy helping others, communicating clearly, and providing high-quality service.You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.Key Responsibilities:Handle customer inquiries via phone and emailAssist clients with travel questions, reservations, and general supportProvide accurate information regarding destinations, policies, and proceduresMaintain professional and courteous communication at all timesFollow established company processes and service standardsDocument customer interactions as neededQualifications:Strong verbal and written communication skillsCustomer service experience preferred, but not requiredAbility to work independently and manage time effectivelyBasic computer skills and comfort using online systemsAttention to detail and a customer-first mindsetInterest in the travel industry is a plusWhat We Offer:Flexible scheduling options (part-time or full-time)Training and ongoing supportOpportunities for advancement within the travel industrySupportive and team-oriented work environmentOr refer someone HJB Travels