Account Manager, Commercial Lines

About Hub In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. The Opportunity The Account Manager manages a book of insurance business, and provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues. They may work independently, as part of a team or with a Producer to provide client advocacy, client retention, write new client accounts or lines of coverage as needed. Account Manager is responsible for following our best practices and broker standards. Duties & Responsibilities Service day‑to‑day client needs including fielding phone calls, email, and other communication related to coverage questions, policy changes, payments, cancellations, etc. Manage the execution of all aspects of the client renewal process, including obtaining updated information, marketing, terms and pricing negotiation, quote review, presentation of renewal numbers to the Producer and the client (where applicable), and invoicing. Review quote documents to ensure all insurance requirements are included in quote proposals. Manage client relationships ensuring satisfaction. Manage and delegate work as needed to Associate Account Managers I and II to ensure their progress and workload is appropriate. Maintain relationships with underwriters to ensure positive results for clients, and negotiate coverage with underwriters. Ensure the completion and accuracy of proposals, binding of coverage, review of policies for accuracy, and creation of client policy summaries and binders. Responsible for setting up and maintaining electronic records. Use best practices and internal broker standards for service and maintenance of client files and information. Training and collaboration with team members to share and educate on coverage, exposures and client knowledge. Other duties as assigned. Qualifications High School or equivalent. P & C Insurance Producer License required. Two or more years of insurance brokerage or property casualty insurance experience in an account management role preferred. Additional experience as required by the position. Knowledge / Skills / Abilities Exceptional customer service skills. Strong reading comprehension and analysis skills. Strong data entry skills. Strong written and oral communication skills. Strong organization and follow‑up skills. Ability to effectively work in a team environment. Proficient in Word, Excel, Outlook, and internet utilization. Applied EPIC Agency Management System experience preferred but not required. Working Conditions and Physical Demands The physical and environmental demands are representative of those that must be met to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Employee is regularly required to sit; use hands, fingers, speak or hear. Employee must occasionally lift and/or move up to ten pounds. Specific vision abilities required include close vision on computer monitor. Benefits Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting, and friendly work environment that strategically positions employees for longevity and success. We invest in the future of our employees, providing continuous opportunities for growth and development. Our entrepreneurial culture empowers people to make the best decisions for customers and the organization, focusing on expanding industry knowledge. We are committed to providing competitive and flexible benefits options rooted in current needs, evolving with employees' changing needs. Expected salary range: $24–$27 per hour, depending on geographic location and factors such as skills, experience, and specific position. Comprehensive benefits may include health, dental, vision, life, disability insurance, FSA, HSA, 401(k) accounts, paid‑time‑off benefits, and eligible bonuses, equity, and commissions for some positions. Equal Employment Opportunity HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at EEOAA Policy E-Verify Program Additional Information Department: Account Management & Service Required Experience: 2-5 years of relevant experience Required Travel: No travel required Required Education: High school or equivalent #J-18808-Ljbffr HUB International