Sr. Commercial Lines Account Manager

Overview Brown & Brown is seeking a Commercial Lines Senior Account Manager to join our growing commercial lines team in Portland, Oregon. In this role, you’ll manage a portfolio of mid-to-large market commercial insurance accounts, serving as the primary service contact for clients and working closely with Producers to deliver best-in-class coverage and retention. This is a high-impact position for an experienced commercial lines professional who takes ownership of their book and builds lasting client relationships. Responsibilities Manage and retain an assigned book of commercial lines business with approximately $1M+ in annual revenue, overseeing renewals, endorsements, policy changes, and client service Serve as the primary point of contact for clients, providing expert guidance on commercial coverages including General Liability, Commercial Property, Workers’ Compensation, Commercial Auto, and Umbrella Market new and renewal business to carriers, negotiate terms and pricing, and prepare comprehensive proposals for client presentation Conduct coverage reviews and risk assessments, recommending appropriate coverage enhancements and cross-selling additional lines of protection Mentor and support junior account managers and account coordinators, providing technical guidance and contributing to team development Maintain high client retention through proactive communication, stewardship reporting, and superior service delivery Coordinate with Producers on account strategy, growth opportunities, and complex account placements Ensure compliance with internal workflows, agency management system documentation, and carrier binding authority guidelines Stay current on industry trends, market conditions, and regulatory changes impacting commercial insurance in Oregon and Washington Qualifications 7+ years of commercial lines insurance experience in a brokerage or agency environment, with demonstrated account management expertise Active Oregon and Washington Property & Casualty license (required) Deep technical knowledge of mid-to-large market commercial coverages, carrier underwriting guidelines, and risk assessment Professional designations such as CPCU, CIC, or CRM strongly preferred Proficiency with agency management systems (AMS360, Applied Epic, or similar) and Microsoft Office 365 Proven track record of high client retention and book growth through cross-selling and coverage enhancement Exceptional communication, relationship-building, and problem-solving skills Ability to translate complex coverage concepts into clear, client-friendly language Benefits We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more #J-18808-Ljbffr Brown & Brown