Professional Services

OVERVIEW We are a customer service company that happens to provide IT services! We are based in USA (Miami & Chicago) looking to grow fast, and we work with passion and dedication to provide the best IT Support service we can! The number one goal of everyone in our team is to make our clients exceptionally happy. At CIO Landing, no two days are the same. By joining CIO, you are part of an ambitious team of changemakers who have a restless curiosity and a drive for ingenuity. We stand as a team, learning together! ⚡ We are not looking for job seekers. We want changemakers! ⚡ To apply, you should be reliable, self‑motivated, and very methodical. Excellent customer service is a must! ⚡ We’re driven by curiosity, passion, optimism, and the belief that everybody can grow ⚡ We start from the basis of respect, taking ownership and having initiative, empathy, and attitude We are seeking a customer‑driven IT Systems Engineer to maintain and enhance the design and integrity of client software systems and infrastructure. This role involves coordinating complex projects, implementing software and hardware solutions, and delivering exceptional service to our clients. Beyond technical expertise, this position requires a proactive and client‑centric approach—understanding business needs, ensuring clear communication, and providing an outstanding customer experience. The engineer will support escalations, mentor help desk engineers, and take full ownership of unique or complex incidents, always striving for efficient and customer‑friendly solutions. RESPONSIBILITIES Deliver exceptional IT support for Microsoft core business applications, operating systems, and virtual environments (Hyper‑V, Azure, VMware), ensuring a seamless user experience. Engineer and implement tailored system solutions that align with client needs and business objectives. Provide proactive network‑level support, including WAN/LAN connectivity, routers, firewalls, and security, ensuring clients’ infrastructure remains secure and efficient. Support and administer cloud solutions such as Microsoft 365, Intune, Azure, and SaaS applications, always focusing on usability and client satisfaction. Ensure smooth remote access experiences by managing VPN, RDP, and Windows 365 solutions. Communicate effectively with clients and internal teams, translating complex technical issues into clear, customer‑friendly explanations. Document internal processes and procedures in a way that improves efficiency and enhances service quality. SKILLS & QUALIFICATIONS Fluent English (bilingual) – Clear communication is essential for top‑tier customer service. Minimum 5 years of experience as a Network Administrator, IT Systems Engineer, or IT Field Engineer. Strong technical foundation in networking (TCP/IP, OSI model), storage, virtualization, databases, and email systems. Outstanding interpersonal skills – Strong verbal and written communication, active listening, and customer‑care mindset. Ability to manage multiple tasks and prioritize effectively while maintaining a service‑first approach. Technical awareness – Quickly assess and assign resources to IT issues while keeping client impact in mind. Deep understanding of IT services and support tools to ensure seamless service delivery. Proactive problem‑solver who thrives in a fast‑paced, client‑focused environment. IS A PLUS Professional IT Certifications (Microsoft, Cisco, CompTIA) to strengthen technical expertise. WORK HOURS Monday‑Friday 8 am - 5 pm Central Time. EXCLUSIVE BENEFITS Salary in USD 100% Remote – Work from anywhere in the world! Birthday Leave – Enjoy your special day off! Internet & Wellbeing – Monthly bonus to support your connectivity and wellness. Top‑Tier Technical Equipment – We provide a complete work setup (chair, monitor, laptop, headphones, keyboard, etc.). Plus, you keep your old laptop when it’s time for an upgrade! ️ Comprehensive Paid Leave – Including holidays, vacation, personal days, study days, moving days, and maternity/paternity leave. ️ Additional Vacation Days: 1‑2 years: Twelve (12) vacation days 3‑5 years: Fifteen (15) vacation days Flexible Rewards Program – Earn points and redeem them for vouchers, experiences, extra days off, dinners, and more! Buddy Program – A peer mentor to guide you from day one. Referral Tech Program – Recommend great talent and get rewarded! 24/7 Virtual Medical Assistance – Health support whenever you need it. Shadow a Leader – Spend a full week learning from a top executive. English Classes – Improve your language skills with company‑sponsored lessons. ONLY BS AS: Monthly Coworking & After Office (Buenos Aires)– Get together with your team! #J-18808-Ljbffr