Senior Operations Manager

Senior Operations Manager

Position Type:
Full time
Weekly Scheduled Hours:
40
State:
North Carolina
City:
Mooresville
Zip Code:
28117
Total Base Pay Range:
$78,000.00 - $117,000.00

Overview:

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we've established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

The Role:

The Senior Operations Manager provides leadership and management for three or more full-time equivalent operations staff of assigned apartment community. This associate participates as part of the leadership team to drive financial performance, operational excellence, and customer service. This associate may also work with retail tenants as appropriate and with expanded work groups to include the asset team when working on lease-up, renovation, new acquisition, and JV/Investment Fund communities.

Non-Essential Functions:

All other tasks as assigned by the manager.

Minimum Qualifications:

Education:

• Bachelor's degree required OR equivalent 5 years of progressive responsibility in property management, hospitality, or retail industry.

Certification or Licensures:

• Valid driver's license and automobile insurance.

Experience:

• 3 years of multi-family property experience in a management role required.

• 3 years of supervisory experience required.

Knowledge, Skills and Abilities:

• Manages a community as demonstrated by work experience, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing.

• Analyzes data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management as demonstrated by business results in previous position.

• Successfully resolves resident issues as demonstrated by work experience.

• Negotiates and manages contracts with third-party service providers as demonstrated by previous work experience.

• Ability to tolerate ambiguity and change. Manages and leads teams effectively through change.

• Ability to think strategically and see the big picture.

• Demonstrates strong problem-solving skills; encourages new innovative solutions.

• Supervises and develops employees and provides feedback and coaching to subordinates that results in improved performance as demonstrated by experience in previous position.

• Reads and writes English as demonstrated by clear and concise written and verbal communications.

• Creates and delivers group presentations on function-related subject matter and writes reports in a clear, concise form.

• Performs basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to do basic calculations and analyses such as estimating, determining averages and percentages, and calculating totals as outlined under the Business Math Policy (8-01) in the AvalonBay Procedures Manual.

• Performs basic Microsoft Office applications such as word processing, spreadsheets, and presentations.

• Frequently operates general office equipment such as, but not limited to, personal computer, telephone, photocopying machine, facsimile machine, and postage machine.

Physical Demands:

• Ability to travel between two or more communities.

• Ability to report on time regularly and consistently, work assigned schedule and accurately document/verify time worked.

Working Environment:

• Normal office environment

Training:

• Satisfactory completion of AVB's new hire orientation within 30 days of employment or the first training session offered after employment.

• Satisfactory completion of AVB's Management Essentials and Performance Evaluation within 9 months of employment in the position. Training must commence within 6 months of employment in the position.

• Satisfactory completion of Anti-Harassment for Supervisors training within 60 days of employment.

• Satisfactory completion of Fair Housing and Accessibility for RS training within 30 days of employment.

• Satisfactory completion of Sr. Operations Manager Onboarding training curriculum within prescribed dates.

• Any other applicable training assigned by the manager.

How AvalonBay Supports You:

We know that our teams are the beating heart of our success and we're committed to showing our appreciation.

We offer:

• Comprehensive benefits - health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits ( for information.
• Growth based on achievement and promotion from within.
• Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization - including destination awards, 'AvalonBay's Very Best' recognition program and others!).
• A 20% discount on our incredible apartment homes.
• A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Additional Info:

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person's race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.

Applications are being accepted on an ongoing basis.

AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (