Patient Access Liaison II

Job Title

Job Overview: Pay Range: $17.99hr - $21.99hr

Responsibilities

• Serves as the primary point of contact for access to academic medical centers and health sciences campus.
• Answers, screens, and directs incoming and outgoing telephone calls, electronic messages, and web-based communications using a call management system.
• Responds to basic inquiries and routes complex inquiries to appropriate medical personnel.
• Schedules and confirms initial and follow-up medical appointments, registers patients, and verifies insurance coverage to determine estimated financial responsibility.
• Ensures accurate data entry, maintains data integrity, and performs reconciliations as needed.

Requirement/Must Have

• High school diploma.
• Minimum two years of hands-on experience in a call center, customer service, or healthcare environment.
• Strong interpersonal skills.
• Ability to multitask effectively.
• Excellent verbal and written communication skills.

Experience

• Minimum two years of experience in a call center, customer service, or healthcare-related environment.

Should Have

• Vocational certification in healthcare fields such as appointment scheduling, registration, insurance verification, or medical assisting preferred.
• Associate or bachelors degree in healthcare, business, or operations field preferred.

Skills

• Call center operations experience.
• Customer service and patient communication.
• Data entry and documentation accuracy.
• Insurance verification understanding.
• Strong organizational skills.
• Multitasking in high-volume environments.