Patient Access Liaison, TEPEZZA-East Los Angeles

Patient Access Liaison TEPEZZA - Rare Disease What you will do Provide logistical, non‑medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers, and executives. Possess strong knowledge and demonstrated history of access and reimbursement for buy‑and‑bill or infused pharmaceutical products. Work collaboratively with internal teams—Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care—to facilitate and improve patient access to insurance, medications, financial support, and resources. Responsibilities Secure written or electronic patient HIPAA for patients in the assigned geography. Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in‑person connections. Assess individual patient needs and develop an appropriate education and resource plan of action to empower patients to become their own advocates. Educate patients on TEPEZZA coverage based on their benefits and the steps needed to gain prior authorization for medication access. Provide information on co‑pay assistance programs, national foundations, and free drug programs as appropriate. Provide proactive education to prescribers and sites of care regarding coverage for Horizon Rare Disease therapies, common prior authorization requirements, and coding and billing requirements. Provide access and reimbursement education based on the enrolled patient’s TEPEZZA benefits to physician offices and sites of care. Investigate access challenges pre‑ and post‑infusion, including support for denied claims and claim reviews. Partner with Safety and PV and report adverse events and product complaints through medical information. Work closely with the Horizon cross‑functional team—including Case Managers, the Site of Care team, Market Access, matrix partners, and external vendors. Adhere to professional standards compliance guidance, policies and procedures, and federal, state, and local requirements. What we expect of you Basic Qualifications Doctorate degree and 2 years of patient services, and/or access and reimbursement experience. Master’s degree and 4 years of patient services, and/or access and reimbursement experience. Bachelor’s degree and 6 years of patient services, and/or access and reimbursement experience. Preferred Qualifications Scientific background and ability to learn product and disease information. Nursing or other clinical background a plus. Experience with access and reimbursement for buy‑and‑bill products. Orphan or Rare disease experience. Familiarity with HIPAA guidelines and FDA requirements. Familiarity with and adherence to internal and OIG compliance guidelines a must. Ability to handle difficult patient cases and resolve hurdles. Ability to work in team environment and manage communication with case liaisons and sales reps. Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment. Strong analytical skills and ability to report on meaningful activity in the region. Proficient in Microsoft Office. Professional, proactive demeanor. Strong interpersonal skills and strategic mindset. Excellent written and verbal communication skills. Potential for up to 50% travel, including some overnight and weekend commitments. Compensation and Benefits The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on relevant skills, experience, and qualifications. Amgen offers a Total Rewards Plan, including health and welfare plans for staff and eligible dependents, financial plans, work/life balance, and career development opportunities. Retirement and Savings Plan with generous company contributions. Group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. Discretionary annual bonus program, or for field sales representatives, a sales‑based incentive plan. Stock‑based long‑term incentives. Award‑winning time‑off plans. Flexible work models where possible. Equal Opportunity Employer Amgen is an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr Initial Therapeutics, Inc.