Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to join our team in Harrisburg, Pennsylvania. This position is well suited for someone who combines strong customer service skills with confidence on the phone and can manage a large portfolio of accounts in a fast-paced environment. The ideal candidate is comfortable speaking with customers about outstanding balances, maintaining a courteous approach in every interaction, and helping drive timely payment resolution.

Responsibilities:

• Manage a high-volume group of customer accounts and follow up consistently on outstanding balances.

• Place outbound calls and communicate with customers to discuss payment status, resolve past-due issues, and encourage prompt remittance.

• Review aging information and account details to identify delinquent balances and determine appropriate next steps.

• Document collection activity, customer conversations, commitments to pay, and account updates accurately in company records.

• Work with internal teams to address billing questions, reconcile account issues, and support successful payment collection.

• Provide attentive customer service while handling challenging conversations with tact, clarity, and persistence.

• Monitor assigned accounts regularly to reduce overdue balances and support overall collection performance goals.

• Previous experience in collections, accounts receivable, or a similar customer-facing financial support role.

• Strong phone communication skills and confidence handling frequent outbound customer calls.

• Ability to manage a large workload with hundreds of accounts while staying organized and detail oriented.

• Customer service experience with the ability to remain composed during sensitive payment discussions.

• Familiarity with collection practices, billing follow-up, aging reports, and payment tracking.

• Experience in commercial or consumer collections is helpful.

• Ability to work fully on-site in Pennsylvania.

Apply online today, or for immediate consideration call Robert Half at View phone number on ziprecruiter.com!