Regional IT Lead Analyst

CSP IT Manager

CSP is the industry leader in the formulation and molding of lightweight, advanced composite components for the transportation industries. As an innovative, full-service Tier One supplier, we offer an entrepreneurial environment where you're only limited by your own imagination. In addition to our team-focused environment, we provide industry-leading benefits, called BENEfits4U. Our comprehensive offering includes: affordable medical, dental, and vision care; flexible spending accounts; life insurance; 401k with company match and much, much more.

Key Responsibilities

***This position will require up to 25% travel***

• Oversee day-to-day IT support across multiple plants and offices
• Serve as Tier 2/3 escalation for complex technical issues
• Ensure consistent service delivery and SLA performance
• Drive root cause analysis and long-term issue resolution
• Standardize IT processes, tools, and support models across sites
• Ensure uptime and reliability of plant systems (MES, traceability, shop floor technology)
• Support production-critical infrastructure and connectivity
• Oversee Active Directory, Microsoft 365, virtualization, and network infrastructure
• Provide leadership and guidance to plant IT support staff
• Lead regional IT projects and continuous improvement initiatives
• Manage vendors and partner with business stakeholders
• Support ISO 27001 and TISAX audit readiness
• Maintain documentation, standards, and compliance

Qualifications & Experience

• 5+ years of progressive IT experience in enterprise environments
• Strong experience supporting multi-site operations
• Manufacturing or plant IT experience strongly preferred
• Proven ability to lead projects and coordinate across teams

Technical Expertise

• Active Directory, Windows Server, endpoint management
• Microsoft 365 (Exchange, identity, user management)
• Networking (LAN/WAN, firewalls, switches, routing)
• Hands-on troubleshooting across infrastructure stack
• Experience with MES / plant systems is a plus

Key Competencies

• Strong technical leadership with hands-on capability
• Ability to operate in fast-paced plant environments
• Excellent communication and stakeholder alignment
• Problem-solving and decision-making under pressure
• Focus on standardization and operational efficiency

Work Environment & Travel

• Multi-site manufacturing and office environment
• Up to 25% travel required
• On-call and off-hours support as needed
• Ability to support physical infrastructure (up to 50 lbs)

What Success Looks Like

• Stable, consistent IT operations across all sites
• Reduced downtime and faster issue resolution
• Strong partnership between IT and plant operations
• Successful delivery of regional IT initiatives
• Well-supported and high-performing local IT teams

If you enjoy innovation, and an opportunity to learn and contribute to a growing organization, CSP is the place for you!