Member Services Representative - Hybrid

Job Description

Job Description

Member Services Representative - Hybrid
Location: University City, San Diego, CA
Our client is seeking a friendly, customer-focused Member Services Representative to join their team in University City. This hybrid position offers the opportunity to work both remotely and in the office after the initial training period. The ideal candidate is passionate about delivering exceptional customer service, resolving member inquiries, and building positive relationships.

Responsibilities:

• Serve as the primary point of contact for member inquiries via phone, email, and online chat
• Provide accurate information regarding benefits, services, billing, and account updates
• Resolve member concerns professionally while ensuring a positive customer experience
• Process account changes, enrollments, and documentation accurately and efficiently
• Maintain detailed records in CRM and internal systems
• Collaborate with internal departments to resolve complex member issues
• Meet quality, productivity, and service-level goals while maintaining confidentiality
• Support special projects and administrative tasks as assigned

Qualifications:

• Minimum of 1-2 years of customer service or member services experience
• Strong communication and problem-solving skills
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Experience using CRM systems and data entry
• Excellent organizational skills with the ability to multitask in a fast-paced environment
• High school diploma or equivalent required; college coursework is a plus

Assignment Details:

• Contract to hire role
• Onsite/hybrid role
• Located in University City, San Diego
• Compensation: $21.00-$23.00 per hour DOE
• Monday- Friday 8:00am-5:00pm PST

If you meet the qualifications and are interested in this opportunity, please apply now - we are conducting interviews immediately!

Pay Details: $21.00 to $23.00 per hour

Search managed by: Ciara Norton

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.