Sonic Drive-In Area Coach

SONIC is all about having fun while you work and gaining a sense of accomplishment along the way. Not only do you work with fantastic people, you'll get great pay, flexible hours and a cool uniform. Position Overview As a Sonic Multi‑Unit Leader, you will be managing the operations of all General Managers and employees within multiple SONIC drive‑ins. You will also be responsible for training and supporting the drive‑ins’ employees to ensure we provide quality food in a clean, safe and efficient manner so that our guests will have an enjoyable experience at Sonic! Responsibilities Manage, train, and coach Working Partners/General Managers and conduct management orientation. Direct and assign employees as needed to ensure all aspects of service meet operational standards. Oversee multiple drive‑in employees and management in performing all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and, if applicable, Drive‑Thru) during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards. Adhere to and monitor management compliance of the drive‑in employee handbook, policies and practices. Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor. Reviews employee and drive‑in management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive‑In policy and applicable law. Monitors multiple drive‑in cost control procedures for food, labor, paper and inventory. Takes immediate corrective action when necessary. Monitors performance of vendors. Takes immediate corrective action when necessary. Audits drive‑in employment‑related records and payroll records. Reinforces the importance of placing guest needs first to drive‑in management on a consistent basis. Responds to escalated guest requests and complaints in a respectful manner. Takes immediate corrective action when necessary. Recruit, interview and hire management team members to achieve proper staffing levels. Approve compensation levels of drive‑in employees and managers within company guidelines. Prepare all necessary operational reports for multiple drive‑ins. Develop appropriate action plans to resolve unfavorable financial and/or sales trends. Develop and implement a marketing plan for the region. Qualifications High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred. Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision. Multi‑unit supervision experience is preferred. Required to work a minimum 5 day workweek including irregular hours, nights, weekends and holidays. Knowledge of recruiting, interviewing and selection practices. Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations. Leadership and supervisory practices and skills; effective verbal and written communication skills. Basic accounting and computer skills. Ability to follow directions and work with autonomy once given directions; ability to multi‑task and successfully solve problems. Problem‑solving, decision‑making and conflict‑resolution skills. Abide by the company’s appearance, uniform and hygiene standards. Benefits Offered Paid time off Health insurance Dental insurance Vision insurance Retirement benefits Employee discounts Bonuses Job Details Job Type: Full‑time, Salaried Position Pay Frequency: Semi‑monthly License: Driver’s License (Required), ServSafe (Preferred) The Fine Print As required by applicable law, SONIC Drive‑In franchise organizations will make reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. Each franchise organization is an independent employer and thus responsible for making its own employment‑related decisions. Nothing in these materials should be construed as the franchisor being involved in or having control over a franchise employee’s essential terms and conditions of employment. #J-18808-Ljbffr Emerge