Virtual Success Coach Coordinator

Job Description

Job Description

Position Overview

Founders Classical Academy is a public, tuition-free K–12 charter school rooted in the classical liberal arts tradition. Our vigorous academic program prepares students for success in school, work, and life. Our mission is to cultivate wisdom and virtue in students through the pursuit of truth, beauty, and goodness within a distinctly classical and character-forming environment.

The Student Success Coordinator serves as the strategic and operational lead for student engagement, attendance, and success programming. This role ensures the consistent implementation of high-quality Student Success systems, aligning to network expectations while adapting to each school's unique student population.

As a member of the administrative leadership team, the coordinator oversees Success Coaches, leads and develops onboarding and engagement programming, and partners closely with school leadership to remove barriers to student achievement. This role requires strong cross-school leadership, data-driven decision-making, and the ability to build systems that drive measurable improvements in attendance, persistence, engagement, and academic outcomes.

Key Responsibilities

Leadership & Program Oversight

• Serve as the Student Success leader across all three schools, ensuring consistency and fidelity of implementation
• Directly supervise and manage Success Coaches including hiring input, onboarding, coaching, and performance management
• Supervise and develop Success Coaches, including coaching, feedback, and performance management
• Design, implement, and monitor Student Success programming aligned to onboarding and engagement frameworks
• Lead and manage re-enrollment efforts across all three schools, ensuring a coordinated, data-driven approach to retaining students year over year
• Partner with school leadership and Operations to execute re-enrollment campaigns, including communication plans, outreach to undecided/unknown families, and tracking of return intent
• Act as a mentor and role model for staff, building a culture of accountability and student-centered support
• Step in to support or backfill coaching responsibilities as needed

Onboarding & Early Engagement

• Lead the design and execution of a comprehensive onboarding experience for all new students and families
• Ensure consistent implementation of welcome calls, including expectations setting, relationship building, and early barrier identification
• Oversee and support the facilitation of live Orientation sessions for students and families, ensuring high attendance and engagement
• Develop and implement Parent University sessions to equip families with tools, resources, and confidence to support student success in a virtual environment
• Establish clear onboarding milestones (e.g., welcome call, first login, orientation completion, first assignment submission, live session attendance) and ensure accountability across teams
• Design and maintain tracking systems to monitor new student engagement, participation, and early risk indicators
• Analyze onboarding data to identify trends, gaps, and opportunities for improvement across schools
• Partner with Enrollment, Operations, and Academic teams to ensure a seamless transition from enrollment to active academic engagement
• Implement proactive outreach strategies for students who do not engage within the first days/weeks of enrollment

Student Engagement

• Lead the development and execution of tiered outreach and intervention systems
• Oversee identification of disengaged students and ensure timely, effective interventions and Success Plan implementation
• Partner with Principals, Counselors, and staff to address academic, attendance, and behavioral barriers
• Ensure alignment between engagement efforts, re-engagement strategies, and graduation pathways
• Support implementation of PBIS and other student motivation/recognition systems

Cross-School Systems & Alignment

• Ensure consistent processes, expectations, and communication
• Standardize best practices while allowing for school-level customization
• Serve as the primary escalation point for student success and engagement concerns
• Collaborate with the Executive HOS to align strategy, priorities, and outcomes across schools

Data & Accountability

• Monitor and analyze student engagement, attendance, and performance data across all schools
• Track and report key metrics, identifying trends and areas for improvement
• Drive data-informed decision-making and continuous improvement cycles
• Ensure accurate data entry and integrity within systems (e.g., PowerSchool and other platforms)

Staff Operations & Support

• Oversee daily workflow and task management for the Success Team
• Ensure clear communication of priorities, deadlines, and expectations
• Support staff evaluations through data collection, observation, and feedback
• Facilitate team meetings, professional development, and training

Qualifications

• Bachelor's Degree in Education, Social Services, or related field (required)
• 4+ years of experience in a K–12 educational setting (virtual experience preferred)
• Demonstrated experience leading teams and managing programs
• Strong knowledge of student onboarding, student engagement strategies, and intervention systems
• Proficiency in Microsoft Office and Google Suite
• Ability to analyze data and translate insights into actionable plans
• Excellent communication, organization, and critical thinking skills
• Ability to manage multiple priorities across schools in a fast-paced environment
• High level of professionalism, discretion, and sound judgment

Key Competencies

• Systems thinker with the ability to scale and align practices across multiple schools
• Strong people leader with experience developing and managing high-performing teams
• Data-driven and results-oriented with the ability to translate insights into action
• Strong project management skills, including the ability to plan, execute, and monitor multiple initiatives simultaneously across schools
• Ability to manage timelines, prioritize competing demands, and ensure follow-through on key deliverables
• Highly organized with strong attention to detail and operational execution
• Relationship builder who can collaborate effectively across teams and functions
• Proactive problem-solver with the ability to anticipate challenges and drive solutions

Impact of the Role

This role is critical to ensure that all students PCA are consistently engaged, supported, and progressing toward academic success. The Student Success Coordinator directly impacts student retention, attendance, and achievement by building strong systems, developing staff capacity, and ensuring every student has a clear path to success.

"We believe that every child should be able to be anything they want in life, regardless of their birthplace and circumstances." – Ron Packard, CEO & Founder

ACCEL Schools is a network of 80+ high-performing, public charter schools serving PK-12 students. We proudly advocate for school choice and work to address educational inequities throughout the United States. Our schools are inclusive and widely differ to reflect the unique values of the many urban, suburban, and rural communities we serve. Our brick-and-mortar, virtual, and hybrid schools specialize in closing educational gaps and offer innovative models such as career-technical education, sports training, bilingual programming, and more. We have been recognized and praised by legislators, authorizers, and researchers for providing exceptional education options to students in historically under-resourced communities.

We offer the following benefits:

Life benefits – time & peace of mind

• Paid time off
• Retirement contributions
• Optional Basic Life and AD&D insurance
• Voluntary life insurance (employee, spouse, child)
• Discounted childcare at Early Learning Academies locations

Health benefits – stay well & thrive

• Medical, dental, and vision insurance
• Employee Assistance Program
• Voluntary short-term disability insurance
• Voluntary long-term disability insurance

Career benefits – keep growing

• Career advancement opportunities throughout Pansophic Learning and our strong network of 4,000+ instructors and education professionals

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.