Treatment Coordinator

Dental Treatment Coordinator (Schedule Manager)

Help Patients Move Forward with Care. Grow Your Career with Platinum Dental! Platinum Dental is looking for a motivated, patient-focused

Schedule Manager (SM)

to join our growing team! If you're a confident communicator, enjoy building relationships, and thrive in a fast-paced, goal-oriented environment, we'd love to meet you. At Platinum Dental, our Schedule Managers do more than schedule appointments. They play an essential role in helping patients understand recommended treatment, navigate financial options, and feel confident moving forward with their dental care. As a Schedule Manager, you'll combine patient communication, treatment coordination, and scheduling skills to create exceptional patient experiences while helping your office achieve its goals. What We Offer

Competitive Pay:

based on experience

Monthly Bonus Opportunities:

Earn additional income through our performance-based bonus program

Comprehensive Benefits:

Medical, dental, and vision insurance

401(k) Retirement Plan:

Build toward your financial future

Paid Time Off:

Time away from work to recharge

Paid Holidays:

Enjoy paid holidays throughout the year

Career Growth:

Opportunities to develop your skills and advance within a growing dental organization

Supportive Team Environment:

Work alongside a collaborative team that values communication, accountability, and exceptional patient care

What You'll Do

As a Schedule Manager, you'll play a key role in helping patients move forward with recommended dental treatment while maintaining an organized, productive schedule. You'll work closely with dentists, clinical team members, and office leadership to support patient satisfaction, treatment acceptance, and practice growth. Treatment Coordination & Patient Education Present and explain recommended dental treatment plans clearly and confidently

Help patients understand treatment recommendations, timelines, costs, and next steps

Build trusting relationships and address patient questions or concerns with empathy and professionalism

Support informed treatment decisions through effective communication and patient education

Collaborate with dentists and clinical team members to ensure patients receive accurate treatment information

Deliver a positive, personalized patient experience throughout the treatment process

Schedule Management & Patient Follow-Up Manage and optimize the dental schedule to support efficient patient flow and office productivity

Schedule appointments for recommended treatment and help patients understand the importance of completing their care

Follow up with patients who have unscheduled treatment to address questions and scheduling barriers

Help reduce schedule gaps through proactive patient communication and appointment coordination

Monitor scheduling opportunities and work with the clinical team to maintain a productive daily schedule

Support patient retention by encouraging consistent follow-up care and future appointments

Maintain accurate scheduling information and patient communication records

Insurance & Financial Coordination Verify dental insurance benefits and communicate estimated coverage to patients

Explain treatment costs, insurance estimates, and available payment options

Help patients understand their financial responsibilities before treatment

Coordinate financial arrangements according to office policies

Communicate professionally with patients regarding outstanding balances and payment expectations

Collaborate with billing and office team members to resolve insurance and financial questions

Practice Growth & Team Collaboration Support office goals related to scheduling, treatment acceptance, collections, and patient satisfaction

Track patient follow-ups and treatment scheduling opportunities

Identify opportunities to improve scheduling efficiency and patient communication

Work closely with the Office Leader, dentists, and clinical team to support daily office performance

Contribute to a positive, collaborative, and results-driven team environment

Maintain professionalism, accuracy, and patient confidentiality in all interactions

What We're Looking For

Strong communication, interpersonal, and relationship-building skills

Confidence discussing treatment recommendations and financial options with patients

Ability to build trust and help patients feel comfortable making informed decisions

Goal-oriented mindset with motivation to achieve measurable performance goals

Strong organizational skills and attention to detail

Ability to manage multiple priorities in a fast-paced environment

Excellent follow-up skills and commitment to maintaining an organized schedule

Strong problem-solving skills and ability to address patient concerns professionally

Positive attitude, coachable mindset, and willingness to learn

Ability to work effectively with dentists, clinical teams, and office leadership

Commitment to exceptional patient service and ethical, patient-centered communication

Preferred Qualifications: Previous experience as a Dental Treatment Coordinator, Schedule Manager, or Dental Patient Care Coordinator

Familiarity with dental terminology, procedures, and treatment planning

Experience with dental insurance verification, benefits, and patient financial arrangements

Experience using dental practice management and scheduling software

Demonstrated success with patient follow-up, treatment acceptance, and schedule management

Previous experience in a customer-facing, sales, or goal-oriented environment

Build Your Future with Platinum Dental

At Platinum Dental, we believe every team member plays an important role in creating exceptional patient experiences and helping our practices succeed. As a Schedule Manager, you'll have the opportunity to develop valuable skills in patient communication, treatment coordination, scheduling, and dental practice operations. You'll work alongside a supportive team, help patients move forward with the care they need, and make a meaningful impact on the success of your office. Whether you're an experienced Treatment Coordinator or looking to grow your career in dental practice operations, we're excited to help you take the next step. Ready to make a difference and grow your career? Apply today! We'd love to learn more about your experience and what you can bring to our team. \n\n $21 - $23 an hour \n