Onboarding Consultant

Position Summary As an Onboarding Consultant at FuturePlan, you will own the end‑to‑end onboarding experience for all retirement plan types—start‑up and takeover plans—ensuring a seamless transition from sales through go‑live. Acting with a “Day 1” mindset, you will take full responsibility for managing client and advisor expectations, driving timelines, and delivering an exceptional onboarding experience that reflects FuturePlan’s commitment to excellence. Job Functions, Essential Duties and Responsibilities Protect, secure, and properly handle all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, or unapproved disclosure of information that could result in harm to Ascensus or our clients. Ascensus is guided by our Core Values of People Matter, Quality First and Integrity Always®. They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day‑to‑day. Own the onboarding process from plan sale through successful go‑live, serving as the primary point of contact for clients and advisors. Manage all onboarding activities including plan design validation, data collection, asset conversion oversight, and account setup with precision and compliance. Effectively prioritize and manage caseload to consistently meet or exceed departmental service standards for quality and timeliness with minimal supervision. Provide clear role definition and guidance to all stakeholders involved in the onboarding process to ensure alignment and accountability. Collaborate across teams to identify and implement process improvements that enhance efficiency and client experience. Coordinate documentation and approvals with clients and advisors to ensure all onboarding requirements are complete and accurate for plan installation. Maintain proactive communication with internal departments (Sales, Onboarding Management, Service) through workflow updates and status reporting to keep all parties informed. Update systems and reports consistently to reflect real‑time progress and ensure transparency throughout the onboarding lifecycle. Deliver client training and support to facilitate timely completion of client responsibilities and resolve issues promptly. Monitor internal task completion to ensure deadlines are met and dependencies are managed effectively. Ensure compliance and accuracy during plan conversions and asset transitions, applying FuturePlan’s best practices and operational standards. Build trust through proactive communication with clients and advisors, anticipating needs and addressing concerns quickly. Provide accurate plan education to financial professionals and clients through ongoing training and self‑development. Champion continuous improvement by identifying opportunities to streamline processes, reduce risk, and elevate client satisfaction. Supervision N/A Experience, Skills, Knowledge Requirements Education & Experience Bachelor’s degree in Business, Finance, Accounting, or related field; or equivalent professional experience. 5+ years of experience in retirement plan administration, onboarding, or financial services; experience with multiple plan types (DC, DB, start‑up, takeover) strongly preferred. Familiarity with recordkeeping platforms such as FTW and ASC; ability to quickly learn and adapt to new technology tools. Technical Skills Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook); ability to manage and analyze data effectively. Working knowledge of ERISA, IRS, and DOL regulations, and plan document structures (prototype and individually designed). Experience with plan reconciliations, trust accounting, and conversion processes. Proficiency in InContact (call center platform) and Salesforce (CRM) for client communication and workflow management. Core Competencies Exceptional client service orientation with strong presentation, facilitation, and negotiation skills. Excellent written and verbal communication skills; ability to communicate clearly and professionally with clients, advisors, and internal teams. Strong analytical and problem‑solving abilities with meticulous attention to detail and accuracy. Ability to manage multiple priorities and deadlines in a fast‑paced environment while maintaining quality and compliance. Demonstrated ability to exercise sound judgment on issues that could impact financial outcomes and client relationships. Skilled in conflict resolution and escalation management. Behavioral Attributes Collaborative team player who thrives in a culture of accountability and innovation. Adaptable to change and committed to continuous improvement. Willingness to work additional hours as needed to meet client and business needs. Embodies FuturePlan’s core values and approaches every task with a “Day 1” mindset. For all virtual remote positions, to ensure associates can perform their job duties with no distractions, we require an uninterrupted virtual workspace and expect family care to be in place during business hours. An internet connection speed of 25 Mbps or better for individual use is required; if more than one person is using the same connection in the same household or building, a stronger connection is needed. Please ensure you can meet these expectations before applying. We are proud to be an Equal Opportunity Employer. #J-18808-Ljbffr Ascensus