Customer Service Associate

Customer Service Assistant

At Signal Tru Brand, we are dedicated to creating innovative branding and marketing solutions that help businesses stand out in competitive markets. Our team of creative professionals is committed to delivering high-quality strategies that drive growth, strengthen brand identity, and foster long-term client relationships. We value integrity, innovation, and excellence in everything we do.

Job Description

We are seeking a detail-oriented and customer-focused Customer Service Assistant to join our team. This role is responsible for managing customer inquiries, processing orders, and ensuring a smooth communication flow between clients and internal teams. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for providing excellent service.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and other channels.
• Process orders, returns, and exchanges accurately.
• Maintain and update customer records in the system.
• Collaborate with internal departments to resolve customer concerns.
• Provide product and service information to customers.
• Monitor and follow up on open customer issues to ensure timely resolution.

Qualifications

High school diploma or equivalent; associate degree preferred. Proven experience in customer service or a related field. Strong written and verbal communication skills. Proficiency in Microsoft Office Suite and basic CRM systems. Ability to handle multiple tasks and work in a fast-paced environment. Strong problem-solving and interpersonal skills.

Additional Information

Competitive salary. Opportunities for professional growth and career advancement. Comprehensive health, dental, and vision insurance. Paid time off and holidays. Supportive and collaborative work environment.