Growth Leadership Trainer

Growth Leadership Trainer

Everyday Coffee Company is a fast-growing QSR brand operating inside major big-box retailers, and with rapid nationwide expansion ahead, we are committed to delivering consistent, high-quality training that drives operational excellence, guest satisfaction, and brand consistency at scale. In this role, the Restaurant Manager Trainer provides an immersive entry-point training experience for all new managers—building their mastery of Dunkin' brand standards, food safety, operational systems, and the skills needed to lead successful new-store openings and ongoing restaurant operations. Serving as both instructor and coach, this leader translates brand standards into practical, real-world execution while fostering confidence, consistency, and operational discipline. The position also plays a critical role in supporting new-unit growth through hands-on training, train-the-trainer methods, and ensuring strong openings across the franchise network. Ideal candidates thrive in a fast-paced, travel-heavy environment and are passionate about teaching, coaching, and motivating diverse adult learners. Training center is currently in Atlanta, GA and will move to Austin, TX.

Why This Role Matters

This role ensures that:

• Restaurant Managers leave training confident and execution-ready
• Brand standards are retained consistently and accurately
• Training systems are sustainable, repeatable, and scalable
• Knowledge check for all styles of adult learners to ensure very RM is brand and open ready.
• Managers understand why standards exist—not just how to follow them
• ECC maintains operational, food safety, franchisee systems and guest experience excellence as it grows

Responsibilities

Training Delivery & Facilitation

• Facilitate instructor-led, hands-on training for Restaurant Managers at the dedicated and remote training center(s) - Based (Atlanta/Austin)
• Implement and uphold sustainable training systems that support ECC's national growth
• Deliver training focused on:
• Brand standards and recipes for non-traditional kiosk
• Beverage and Bakery execution
• POS operations and daily routines
• Franchisee systems and technology
• Opening and closing procedures
• Food safety, quality, and sanitation
• Lead teach-backs, practice sessions, and skills assessments
• Create an engaging, supportive learning environment for adult learners

Coaching, Support & Skill Development

• Provide guidance, coaching, and real-time feedback to Restaurant Managers throughout training
• Confirm knowledge retention during training and adapt facilitation methods or redirect learner as needed
• Identify skill gaps and provide actionable recommendations for improvement or program exit
• Reinforce confidence, accountability, and model leadership behaviors
• Support managers as they transition from learning to execution

Brand, Systems & Standards Mastery

• Develop and maintain in-depth knowledge of:
• Brand standards and operational systems
• Menu items, limited-time offers, and promotions
• Food safety and quality standards including recertifying Serv-Safe
• Train Restaurant Managers on franchisee systems, including:
• Scheduling and labor tools (e.g., Crunchtime)
• Inventory and invoice management applications
• POS employee setup and permissions
• Payroll review, timecard reconciliation and posting
• Reinforce how systems connect from hiring through payroll and operations

Program Consistency & Continuous Improvement

• Execute training curriculum as designed by the National Training team
• Ensure consistent delivery of training across all RM cohorts
• Maintain training materials, job aids, and equipment readiness
• Identify opportunities to improve training effectiveness and learner retention and experience
• Share best practices and insights with Training, Operations, and People teams

Cross-Functional Collaboration

• Work closely with:
• National Training Manager to support curriculum execution and updates
• Operations leaders to align training with field expectations
• People Team to support growth, compliance, and team readiness
• Support the formal transition from training into the New Restaurant Opening (NRO) phase

Qualifications

• 5+ year professional training in multi-unit environment; experience in QSR, fast casual, foodservice operations, or high-volume retail or hospitality required.
• Previous operations experience as a Restaurant Manager, or above-restaurant leader in QSR, retail, or hospitality a plus.
• Program design, improvement, and rollout are strongly preferred.
• Must have expertise in training, adult learner theory, coaching, and leadership development.
• Ability to train diverse audiences in dynamic retail and lab environments.
• Strong communication, facilitation, and relationship-building skills.
• Organized, adaptable, and able to execute in a fast-growing, changing business model.
• Training certification NRF RISE Up or equivalent is a plus

Key Competencies

• Expert training & facilitation skills - a passion for teaching and developing others
• Adaptability & Agility -Value training structure with agility to flex quickly as we grow.
• Coaching & Development - Influence without authority and model brand standards consistently. Builds trust quickly with new teams and partners.
• Problem-Solving & Continuous Improvement -enjoy building programs through continuous improvement while executing in real time. Proven track record in developing systems for maximum efficiency at scale
• Brand Stewardship & Standards Enforcement - Ensure consistency across all learners, programs and new stores.
• Communication Skills –Adaptable communication, presentation, and public speaking skills; additional languages a plus
• Learning Agility -Master of effective adult learning and facilitation techniques
• Multiple Priorities & Project Management -Strong organizational, project and balancing multiple priorities to meet timeline goals.

Physical Demands / Working Conditions

• Standing and walking for extended periods during training sessions
• Repetitive motion including bending, reaching, and stooping
• Ability to demonstrate product and equipment procedures
• Lifting items up to 30 lbs unassisted (if applicable)
• Working in a restaurant or training lab environment

Benefits

• Competitive salary based on experience
• Bonus eligibility (if applicable)
• 401(k)
• Medical, Dental, Vision Insurance
• Paid Time Off
• Growth and leadership development opportunities
• Opportunity to help build and shape a best-in-class national training program