Product Support Sales Representative

Product Support Sales Representative

Join Komatsu as a Product Support Sales Representative in a hybrid role that emphasizes both product support and construction equipment sales. In this dynamic position, you will focus primarily on product support while also having the opportunity to drive equipment sales in specified territories. Working closely with the General Manager of Product Support and our dedicated local service department, you will be instrumental in addressing customer needs and enhancing service delivery by actively promoting sales of parts and services. Your role is pivotal in establishing and nurturing relationships within your assigned territory, positioning you as a trusted advisor and key communicator for our customers. Successful candidates will showcase a proactive mindset, a strong sense of urgency, and a detailed approach to follow-ups. Ideally, you will have a minimum of two years' experience in the heavy equipment industry, allowing you to bring valuable insights into the role.

Key Job Responsibilities:

• Identify and expand opportunities for parts and service sales among assigned customers to drive revenue growth across various product lines, including consumables, service repairs, and undercarriage services.
• Prepare comprehensive parts and service estimates that clearly communicate value to customers.
• Enhance the company's service presence through a thorough understanding of the fleet needs of each assigned customer, enabling customized solutions.
• Maintain up-to-date customer information in CRM and CDK systems to create a robust database consisting of machine specifics, key contacts, and service purchasers.
• Possess and apply knowledge of equipment attachments to support and promote sales effectively.
• Proactively market current parts sales and marketing initiatives, presenting New, Used, and All Makes opportunities to clients.
• Implement a systematic contact schedule and document all customer interactions in CRM to ensure thorough coverage of all accounts.
• Conduct routine on-site machine inspections and 50-point walk-around assessments, presenting findings to customers and promoting KOMATSU Technical Services.
• Educate customers on product support technology and provide hands-on training as required.
• Forge strong partnerships with mainline sales representatives to establish a cohesive support team for enhanced customer service.
• Develop and maintain long-term, mutually beneficial relationships with internal and external stakeholders to bolster market share in your territory.
• Act as the primary contact for all customer inquiries regarding equipment maintenance and repair issues.
• Offer assistance during non-standard hours for emergency needs, demonstrating commitment and reliability.
• Maximize profit margins and discretionary income by leveraging Komatsu's parts and service initiatives.
• Communicate clearly with customers regarding parts availability and order fulfillment.
• Adhere to all safety protocols while conducting demonstrations and diagnosing equipment issues, ensuring compliance with industry standards.
• Manage customer expectations effectively, balancing scheduling logistics and parts availability against the urgency of needs.
• Participate in relevant local trade association activities to enhance professional networking and visibility.
• Oversee collections and purchase order management to ensure smooth operational flows.
• Perform additional duties as assigned to support team objectives and customer satisfaction.

Qualifications/Requirements:

• Strong working knowledge of heavy equipment operation and mechanical systems.
• Proficient in Microsoft Office and Customer Relationship Management (CRM) tools.
• Excellent verbal and written communication skills.
• Proven expertise in sales techniques, with an ability to influence and close deals.
• Self-motivated and capable of working independently in the field.
• Valid driver's license and ability to travel throughout the assigned territory.

Hiring Range: At Komatsu, your base pay is one part of your total compensation package. This role pays $50,000. The actual offer will consider a wide range of factors, including experience and location.

Company Benefits: Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.