Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

ROLE DESCRIPTION:

As a member of the Darryl Andrews Insurance Agency team, you will embody our core values: Doing the Right Thing, Prioritizing the Customer, positively impacting our Environment, maintaining a Fanatical Attention to Consistency and Detail, and embracing a Can-Do Attitude. Your role will involve creating exceptional client experiences that contribute to the success and growth of our agency. With your keen attention to detail, strong customer service skills, and genuine desire to assist others, you will be a perfect fit for this position.

You will advance your career by addressing customer inquiries, collaborating with fellow team members, and anticipating the needs of the community you serve.

If you are the empathetic, customer-focused team member we are looking for, we look forward to connecting with you. We are excited about the potential for internal growth opportunities for candidates who are particularly driven and sales-oriented.

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.
• Ask good questions to learn customer needs.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.