IT Product Manager

IT Product Manager

About KBS


Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily . We help industry leaders across a wide range of key verticals-including industrial and logistics, financial services, technology, retail, healthcare, manufacturing, and more -maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we're looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.


If this sounds like you, then why wait, APPLY TODAY!!

Position Summary

The IT Product Manager is responsible for driving the success of our company's software products, delivering value to internal and external users through software development. As a product owner, is responsible for gathering business requirements, managing user expectations, and providing vision to development team to produce effective product features. Focuses the development team to ensure execution of roadmap and delivery of new features.

Essential Duties and Responsibilities

Responsibilities include but are not limited to:

• Define product vision, and maintain product roadmap
• Foster strong relationships with internal stakeholders, and facilitate regular communication to understand user needs to ensure features and products are aligned with business objectives
• Understand complex business processes in order to gather feature requirements from users of many different backgrounds
• Conduct market research and competitive analysis to identify opportunities for new products or enhancements
• Turn product features into epics and story backlogs, breaking feature requirements down into user-centric work items
• Collaborate with stakeholders to prioritize product initiatives based on business value and feasibility.
• Plan, prioritize and manage delivery of backlogs ensuring that team has an adequate number of prepared tasks to work on every Sprint; review process and work items with development team
• Manage ongoing priority and backlog in a quickly evolving environment
• Ensure quality level of delivery by actively participating in release process
• Coordinate User Acceptance Testing (UAT)
• Coordinate releases with development team and relevant stakeholders, including marketing and customer communication
• Report on progress to stakeholders and IT management
• Communicate changes to users and educate training team and helpdesk
• Oversee product health; define and track key performance metrics to measure product success and identify areas for improvement
• Serve as an escalation point for issues and concerns about the product
• Serve as liaison between the business and development team for integrations and M&As
• Conduct resource management

Additional Duties and Responsibilities

• Upon management request.

Knowledge, Skills and Competencies

Knowledge

• Product management best practices and methodologies (e.g., Agile, Lean).
• Market research, customer discovery, and data-driven decision-making.
• Relevant industry trends and competitive landscape.

Skills

• Strong use of project planning and management tools (MS office: Project, Visio, Excel, PowerPoint and SharePoint along with Smart Sheets, VLOOKUP, Pivot Tables, Graphs, etc.)
• Familiarity with product management tools (e.g., Azure DevOps, Lucid Charts, Road mapping tools).
• Effective oral and written communication
• Leadership and change management
• Analytical: Able to demonstrate risks and opportunities with supporting data analysis
• Budget management
• Competencies
• Exceptional communication and interpersonal skills.
• Strong leadership and collaboration abilities.
• Independent judgment
• Analytical and data-driven mindset.
• Ability to think strategically while also diving into tactical details when needed.
• Adaptability and comfort with ambiguity in a fast-paced environment.
• Passion for delivering exceptional products that meet customer needs.
• Communicates effectively across functional lines

Educational Qualifications/Job Experience Requirements

Education

• Bachelor's degree in computer systems, business, marketing, or a related field, or a minimum of 5 years equivalent work experience.
• Product management certification, such as Certified Product Manager (CPM), is desirable.

Experience

• 3+ years' experience as a software product owner
• Experience leading cross functional teams with Scrum methodology

Working Conditions/Physical Requirements

Schedule:

• Regular weekly schedule; weekends or holidays as needed

The working conditions and physical environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements:

• Extended periods of work seated at a desk; repetitive hand motions; prolonged use of computer; occasionally lift and carry up to 25 lbs.
• Ability to speak clearly (use of voice)
• Vision requirements include close vision, distance vision, moderate peripheral vision, depth perception and ability to adjust focus

Environment:

• Remote
• Time constraints and related pressures to complete work are high

Travel:

KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

We participate in the E-Verify program administered by the U.S. Department of Homeland Security