Operations Coordinator

Job Description

Job Description

Operations Coordinator

Davis Heating, Cooling, Plumbing & Electric | Lynchburg, VA

Help Keep the Entire Branch Moving

At Davis Heating, Cooling, Plumbing & Electric, great service starts with a strong team behind the scenes.

We’re looking for an Operations Coordinator to help keep our Lynchburg branch organized, responsive, and prepared every day. This is a hands-on role that blends dispatch, purchasing, warehouse coordination, customer support, payroll administration, fleet coordination, and general branch operations .

In a smaller, close-knit location like Lynchburg, this person plays an important part in keeping technicians and installers equipped, scheduled, and moving while also making sure customers receive timely communication and operational details don’t fall through the cracks.

If you’re organized, proactive, comfortable juggling multiple priorities, and like being the person others can count on to get things done, this could be a great fit.

What You’ll Do

• Schedule and dispatch technicians and installation crews to maximize daily productivity.
• Call customers to schedule appointments, present estimates, and follow up on past-due balances.
• Address customer complaints and concerns and work toward a fair resolution.
• Enter daily huddle metrics including sales, sold hours, month-to-date performance, TGLs, and HG sold.
• Calculate and enter timecards for branch payroll.
• Gather parts and materials to replenish technician and installer truck stock.
• Stage equipment and materials for scheduled installations so crews can quickly “gather and go.”
• Assemble installation bags for customers.
• Receive and check in warehouse deliveries and restock parts and consignment inventory.
• Complete monthly consignment inventory counts.
• Process and return warranty parts.
• Place and enter purchase orders for stock, consignment, and job-specific materials.
• Receive purchase orders when technicians submit pick tickets.
• Make credit card purchases for materials and equipment and complete related expense reports.
• Register equipment and units following installation and payment.
• Coordinate outgoing mail and shipments through USPS and FedEx and serve as the branch’s FedEx contact.
• Answer geothermal system questions for customers and sales team members.
• Serve as Fleet Coordinator for the Lynchburg branch.
• Review vehicle status and needs and communicate updates to management.
• Support the Operations Manager with interviews for open branch positions.

What We’re Looking For

• Comfortable working daily in ServiceTitan, Excel, and other standard business software , with the ability to learn new systems quickly.
• Able to manage multiple priorities across scheduling, inventory, purchasing, reporting, and customer support.
• Proactive and willing to take ownership rather than waiting to be told what needs to happen.
• Strong follow-through and a focus on driving issues to full resolution.
• Clear, professional, and calm communication with customers, including during difficult conversations.
• Strong organizational skills and attention to detail.
• Comfortable working closely with technicians, installers, vendors, customers, and branch leadership.
• Previous experience in HVAC, plumbing, electrical, dispatch, warehouse, purchasing, or operations support is a plus.

Why Join Davis?

• Smaller, close-knit team with a family-like feel
• Opportunity to make a visible impact on the day-to-day success of the branch
• Variety in your work across dispatch, purchasing, warehouse, fleet, and customer support
• Strong interaction with both field teams and local leadership
• Opportunity to learn multiple areas of the home services business
• Stable, established company with long-standing roots in the communities it serves
• Career growth opportunities as the branch and company continue to develop

What Success Looks Like

Success in this role means the branch stays organized and the field team stays prepared.

Technicians know where they’re going. Install crews have the equipment and materials they need. Inventory is accurate. Purchase orders are followed through. Vehicles are accounted for. Customers receive timely communication. And operational issues are handled before they become bigger problems.

You’ll be one of the people the Lynchburg team relies on to keep the day moving and make sure details don’t get missed.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.