Front Desk Agent - Full Time (Swing Shift)

## Front Desk Agent - Full Time (Swing Shift)Applylocations: AR Hot Springstime type: Full timeposted on: Posted Todayjob requisition id: R3515## ***Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.***The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, maximizing room revenue and occupancy while delivering articulate service at the highest level possible. Always presents a friendly and professional image at the Hotel/Casino. **ESSENTIAL DUTIES AND RESPONSIBILITIES**The following and other duties may be assigned as necessary:* Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.* Maintains strict confidentiality in all departmental and company matters.* Provides impeccable guest service to all guests* Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.* Maintains a working knowledge of the Company’s property, as well as special events on and near property, in order to advise guests of same, whenever possible.* Provides information to guests about hotel policies, services and amenities.* Responds to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).* Ensures a maximum level of service and satisfaction is achieved and maintained.* Sells rooms to “walk-in” customers.* Creates reservations using the system both individual and group related providing informational feedback regarding confirmation of reservation, arrival, departure, check-in, check-out, cancellation policy, credit card & payment requirements.* Enters/changes reservation information on the computer system. Posts charges to guest accounts, processes payments from guests. Makes necessary corrections to guest accounts.* Informs housekeeping department about room status/availability. Cleans the front desk area and maintains public areas and lobbies.* Listens for and responds to guest complaints.* Maintains daily logs. Balances shift work and cash drawers.* Ensures a maximum level of service and satisfaction is achieved and maintained.* Reasons what a potential guest is looking for in room accommodations and participates in problem solving situations while keeping the Front Desk Manager well informed.* Recognizes and creates guest profiles to help maximize accuracy and guest recognition.* Assists other team members and departments to contribute to the best overall performance of the department and hotel.* Cooperates and communicates with all fellow team members, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.* Makes efforts to keep informed of company information and communications by participating in department meetings, huddles and reviewing property bulletin boards, digital signage, and company newsletter.* Follows established procedures and policies of the Oaklawn Racing Casino Resort.**QUALIFICATION REQUIREMENTS**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.* High School Diploma or GED required.* Guest service experience preferred.* Front desk experience preferred.* Must be able to handle several projects and tasks at the same time.* Must be able to perform the physical job duties of all Front Desk team members.* Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.**CERTIFICATES, LICENSES, REGISTRATIONS**Employee must be able to qualify for licenses and permits required by federal, state and local regulations.**OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.*****It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.*** #J-18808-Ljbffr