Front Desk Assistant

FRONT DESK ADMIN/INSURANCE AND BILLING LOCATION: CEDAR FALLS, IA WAGE: $19 – $21/hour HOURS: 7:30 AM - 5:30 PM, Monday, Tuesday, Wednesday, and Friday Position Overview The Insurance Billing & Front Desk Specialist plays a key role in ensuring a positive patient experience while supporting the clinic’s billing and administrative operations. This position combines front desk responsibilities with insurance verification, claims processing, and patient account management in a fast‑paced clinical environment. Front Desk & Patient Support Greet and welcome patients with a friendly, professional attitude Answer incoming phone calls and assist with patient inquiries Schedule appointments and manage patient check-in/check-out processes Maintain accurate patient records and documentation Communicate office policies, scheduling information, and service details clearly and professionally Insurance & Billing Verify patient insurance eligibility and benefits Prepare, submit, and track insurance claims Post insurance and patient payments accurately Follow up on unpaid, denied, or outstanding claims Assist patients with billing questions and payment arrangements Collaborate with clinical staff to ensure accurate documentation and claim submission Qualifications Strong communication and interpersonal skills Professional, friendly, and patient-focused demeanor Excellent organizational and multitasking abilities Ability to thrive in a busy healthcare environment Experience with medical insurance billing and front desk operations preferred Proficiency with office software and healthcare management systems Sedona Staffing Services is an Equal Opportunity Employer #J-18808-Ljbffr