Customer Service Representative

Customer Service Representative | $18–$22/hour
Location: Portsmouth, NH
Schedule: Full-Time | Multiple shifts available
Compensation: $18–$22/hour based on advanced knowledge and experience + $5/hour shift differential for hours worked between 11:00 PM–7:00 AM

Looking for a Customer Service Representative opportunity where you can make a meaningful impact on pets and the people who love them? Join Port City Veterinary Referral Hospital in Portsmouth, NH, where you'll be the first point of contact for clients visiting our 24-hour emergency and specialty hospital. If you thrive in a fast-paced environment and enjoy delivering exceptional customer service, we'd love to hear from you.

Compensation

• $18–$22/hour based on advanced knowledge and experience
• $5/hour shift differential for all hours worked between 11:00 PM–7:00 AM

Full-Time Benefits

• Annual CE Allowance
• Uniform Allowance
• Paid Time Off + Sick Time
• Holiday Pay = DOUBLE TIME!
• Employee Pet Discount
• Employee Referral Bonus
• Medical, Dental & Vision Insurance
• HSA/FSA Options
• Life Insurance
• Short & Long-Term Disability Insurance
• 401(k) with employer match
• Access to VetBloom for RACE-approved continuing education
• Professional Development Assistance
• Access to exclusive financial benefits to help save on student loans, mortgages, and personal loans
• NVA Pet Resort Discount
• Pet Insurance Discount
• Employee Assistance Program

Schedule
Multiple full-time schedules are available:

• 6:00 AM–4:00 PM, 4 days per week (includes one weekend day)
• 4:00 PM–2:00 AM, 4 days per week (includes one weekend day)

Responsibilities

• Welcome clients and pets while providing an exceptional first impression.
• Educate clients and referring veterinarians about our specialty and emergency services.
• Schedule appointments for our multi-specialty hospital while ensuring a smooth client experience.
• Answer incoming phone calls and assist clients with compassion and professionalism.
• Manage reminder calls, follow-up communications, and email correspondence.
• Maintain accurate client and patient records.
• Collaborate with clinical teams to support specialty and urgent care services.
• Deliver outstanding customer service while maintaining accuracy in a fast-paced environment.

Qualifications

• Previous customer service experience required; veterinary or medical reception experience is preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to multitask and remain calm in a fast-paced environment.
• Comfortable adapting to changing priorities and handling unexpected situations.
• Positive, team-oriented attitude with a commitment to providing outstanding client service.
• Fluent English speaking and reading skills required.

About the Hospital
At Port City Veterinary Referral Hospital, we're more than a 24-hour emergency and specialty hospital—we're a collaborative team committed to exceptional patient care, outstanding client service, and continued professional growth.

Our state-of-the-art hospital features advanced technology, including digital radiology, CT, ultrasound, fluoroscopy, a linear accelerator, and comprehensive specialty and emergency services. Our teams work closely together to provide seamless, personalized care while creating an environment where every team member is respected, supported, and empowered to grow professionally.

Surrounding Areas
Port City Veterinary Referral Hospital is located in Portsmouth, New Hampshire, and serves pets and families throughout the Seacoast region and beyond, including:

• Dover, NH & Exeter, NH
• Hampton, NH & Rochester, NH
• York, ME & Kittery, ME
• Kennebunk, ME & Portland, ME
• Manchester, NH & Southern Maine and Northern Massachusetts communities

Considering Relocating?
Great talent can come from anywhere, and we welcome candidates who are considering a move. Whether you're relocating from another city, another state, or across the country, our Talent Acquisition team is here to support you throughout the hiring process and answer questions about the role, the hospital, and the surrounding community.

About Ethos Veterinary Health
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine and help shape what veterinary care becomes next.
Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.
Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.
At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us
At Ethos, this isn't just a job—it's an opportunity to help shape the future of veterinary care while delivering an exceptional experience for pets, clients, and your teammates. We look forward to learning more about you!

Equal Opportunity Employer Statement
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.