Listener Partnership Officer

Job Description

The Listener Partnership Officer is responsible for managing and growing a portfolio of mid-level donors through personalized stewardship, intentional relationship development, and strategic fundraising. This role builds meaningful, trust-based relationships with ministry partners, strengthens donor retention, identifies opportunities for increased giving, and connects donors' philanthropic interests with Family Radio's mission of sharing the Gospel of Jesus Christ.

The Listener Partnership Officer develops and executes individualized donor engagement strategies, cultivates long-term ministry partnerships, and identifies opportunities for planned giving and deeper philanthropic involvement. Success in this role is measured through donor engagement, relationship development, retention, portfolio growth, and fundraising results.

Core Responsibilities:

Portfolio Management and Donor Stewardship

• Manage and steward a portfolio of donors through intentional, personalized engagement.

• Develop and maintain individualized donor engagement plans aligned with donor interests

and organizational priorities.

• Build and sustain strong donor relationships through regular communication, meetings, and

meaningful touchpoints.

• Identify, cultivate, and solicit mid-level gifts, with a focus on donor growth and readiness.

• Respond promptly and professionally to donor inquiries, requests, and concerns.

• Ensure donor records, contact reports, and activity tracking are accurate, timely, and complete

within the donor management system.

• Create opportunities to deepen donor engagement through experiences, events, and

personalized interactions.

• Participate in donor-facing events, meetings, and experiences, which may include occasional

evenings or weekends.

• Develop and lead Planned Giving program

Strategy Execution and Internal Coordination

• Develop and execute donor engagement, cultivation, and stewardship strategies for the assigned portfolio in alignment with Family Radio's overall fundraising objectives and in collaboration with the Director of Communications and development leadership.

• Coordinate with internal partners as needed to align donor interests with approved initiatives,

projects, and experiences.

• Share relevant donor insights, feedback, and outcomes to support broader Donor experience

planning and reporting.

Qualifications:

Educations and Experience

• Three or more years of experience in fundraising, donor relations, relationship management, account management, or a comparable relationship-focused role.
• Demonstrated success building and maintaining long-term relationships, managing an assigned portfolio, and achieving measurable relationship or revenue objectives.
• Experience in nonprofit fundraising, mid-level donor development, or planned giving preferred.
• Experience using HubSpot or a similar CRM is preferred.

Performance and Success Measures

Success in this position will be evaluated through a combination of relationship-building activities, donor engagement, and fundraising outcomes, including:

• Consistent, meaningful engagement with assigned donors.
• Donor retention, reactivation, and increased giving within the portfolio.
• Development and execution of individualized donor cultivation strategies.
• Identification and qualification of donors with potential for deeper philanthropic involvement.
• Progress toward established portfolio fundraising and engagement goals.
• Accurate CRM documentation, timely follow-up, and effective portfolio management.
• Demonstrated ability to communicate Family Radio's mission and the impact of donor generosity.

Knowledge, Skills and Abilities

• Strong understanding of donor stewardship, relationship management, and mid-level

fundraising principles.

• Demonstrated ability to build rapport and trust quickly with donors and stakeholders.

• Experience developing & executing individualized donor engagement or development plans.

• Strong organizational and time-management skills with the ability to manage competing

priorities.

• High attention to detail related to donor records, reporting, and written communication.

• Clear and professional verbal and written communication skills.

• Ability to work independently while collaborating effectively with internal teams.

• Analytical and strategic thinking related to donor portfolios and giving growth.

• Proficiency with standard office productivity tools and donor relationship management

systems, with the ability to learn new platforms.

• Flexibility to support occasional travel and evening or weekend activities related to donor

engagement.

What We Offer

• 403(b) retirement plan
• Medical stipend
• Dental & Life insurance benefits
• Paid Time Off
• Paid Holidays
• Salary Range for LPO: $65,000-$85,000

Location

Franklin, Tennessee. This is an on-site position.