Case Manager - Furnace

Furnace Case Manager

The Community and Economic Development Association (CEDA) is a mission-driven nonprofit dedicated to empowering communities and reducing poverty. Join our team as a Furnace Case Manager, where you will play a key role in supporting customers through the LIHEAP Furnace Voucher Program. In this role, you will manage customer cases, coordinate with vendors, and ensure timely and compliant service delivery to restore heat for households in need.

Customer & Case Management

• Serve as the primary point of contact for customers throughout the LIHEAP Furnace Voucher Program
• Guide customers through the process, ensuring clear communication and timely follow-up
• Assist customers with vendor selection and ensure heat restoration is completed
• Maintain accurate and up-to-date customer records and documentation

Vendor Coordination

• Qualify vendors to perform work under the program
• Communicate program requirements and expectations to vendors
• Act as a liaison between customers and vendors to ensure smooth project completion
• Address vendor questions and resolve issues as they arise

Program & File Management

• Track and manage furnace cases from intake through completion
• Maintain databases and ensure all documentation meets program standards
• Review and approve vendor invoices and work orders for final approval
• Collaborate with team members to ensure compliance with LIHEAP policies and timelines

Why Join Us?

• Benefits: Medical, dental, vision, life insurance, 401K, generous PTO, and more
• Professional Growth: Build your skills in case management, operations, and program coordination
• Make an Impact: Help ensure families across Cook County have access to safe and reliable heat

What We're Looking For

• High school diploma or GED equivalent required
• 2–3 years of customer service experience
• Minimum 1 year of billing or invoice processing experience
• Strong communication, organization, and problem-solving skills
• Ability to manage multiple cases and deadlines in a fast-paced environment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams, SharePoint)
• Ability to maintain confidentiality and exercise sound judgment
• Ability to work both independently and collaboratively
• Bilingual in English/Spanish is a plus.

Ready to Make a Difference? Apply now to be part of a team committed to fighting poverty and making a lasting impact in Chicagoland. CEDA is an Equal Opportunity Employer. In accordance with applicable federal, state, and local laws, we do not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected status. CEDA is a recipient of federal funding and complies with all applicable non-discrimination provisions, including but not limited to Title VI of the Civil Rights Act, the Americans with Disabilities Act (ADA), and other applicable regulations. Reasonable accommodations are available upon request.