Retail Sales Associate - Full Time

Retail Store Associate - Full Time Type of Work: Full-Time Shift Availability: Open availability including weekdays, evenings, weekends, and holidays is required. Hourly Pay Rate: $16.00hr + tips Location: 222 N Draper Ln, Provo, UT 84601 About the Role As a Retail Sales Associate at Curaleaf, you’ll be the face of our brand and the go-to expert for our customers, helping them explore our cannabis products and delivering top-tier service with every interaction. You’ll create a welcoming, inclusive, and engaging experience, recommending items, handling purchases at the register, and building trust with guests in a fast-paced retail environment. What You’ll Do Customer Experience & Teamwork Greet and assist all guests in a warm, professional manner. Build strong connections, ask thoughtful questions, and offer personalized product advice. Address concerns with professionalism and resolve issues to ensure customer satisfaction. Encourage loyalty by signing guests up for rewards programs. Work closely with team to ensure a respectful, inclusive, and upbeat atmosphere. Operations & Store Standards Help open and close the store, handle cash, and follow all procedures and regulations. Check IDs, update customer profiles, and process transactions accurately. Keep the store clean, organized, and fully stocked. Support inventory tasks such as restocking, fulfilling online orders, and counting products. Sales & Performance Consistently meet or exceed daily sales goals by upselling and using product knowledge. Highlight deals and complementary items at checkout to boost customer satisfaction. Stay on top of promotions and product updates. Adapt quickly in a fast-paced, ever-changing retail environment. Take on extra duties as needed to support the team and store success. What You’ll Bring A high school diploma or GED. At least 6 months of customer-facing or sales experience. At least 6 months of experience using point-of-sale (POS) systems and handling cash transactions accurately. The ability to thrive independently and as part of a team in a fast-paced, compliance-driven environment. Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights. Excellent communication skills. Strong multitasking abilities and agility to shift priorities. Comfort with technology and willingness to learn new tools. Solid time management and organizational skills. Effective de‑escalation techniques and a calm, solution‑oriented approach to customer concerns. Basic proficiency in math and computer applications. A positive, proactive mindset when resolving customer issues. Strong conflict resolution skills and the ability to remain composed under pressure. Initiative and a team‑first attitude. Natural ability to build rapport and maintain lasting customer relationships. A collaborative spirit and commitment to teamwork. Even Better If You Have A background in a sales role with a focus on tracking KPIs and meeting sales targets. Familiarity with e‑commerce systems and order fulfillment processes. Previous experience within a regulated retail setting. Physical Requirements The employee is regularly required to stand, walk, talk or hear, stoop, kneel, crouch or crawl, use hands and fingers to feel, reach with hands and arms, and lift up to 25 pounds. The employee is occasionally required to climb, balance, and lift up to 50 pounds. Close vision at 20 inches or less is required. Work Environment Allergen exposure to dust, pollen, and plant pathogens; work in confined spaces; high stress tolerance and adaptability are required. What We Offer Career Growth Opportunities Competitive Pay and Benefits Generous PTO and Parental Leave 401(K) Retirement Plan Life/Disability Insurance Community Involvement Referral Bonuses and Product Discounts Equal Opportunity Employer Curaleaf is an equal opportunity employer. Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Additional Information Current Curaleaf employees should apply for open positions through the internal job board. #J-18808-Ljbffr